Customers Clamor For Software Quality
Oracle mends its software quality ways in response to customer concerns and economic decline. From Information Week.
DFSS Technology Tips
New technology implementations can be tricky business for Quality professionals. Not only do you have to understand the technological impact, but you must implement it in a manner that the business will accept. This article summarizes lessons-learned involving champions, modifying culture and behaviors, performing a gap analysis, involving employees, and eliminating process exceptions. From Zack Swinney and iSixSigma.
How To Use The Balanced Scorecard For IT Value
You can't tell when you're winning if you don't keep score. The Balanced Scorecard helps track your hits and misses. From CIO.com.
Is CRM The Six Sigma of The New Economy?
The Internet eliminates entry barriers to global markets and little differentiates your business from your competition. Will Baldridge, TQM and Six Sigma support your Internet business processes, or will new e-conomy tools, such as CRM, become as necessary as FMEA and SPC? From iSixSigma.
Online Holiday Shopping at 2 Sigma
Holiday season sales will be up 100% to about $10 billion, and customers expect 100% Web site availability, order status and online customer service. This year the price of admission to the online market is much steeper. Is your business operating at 6 sigma...or 2 sigma? Improve your customer experience by measuring it. From iSixSigma.
Quality Control in Service Industries
Service industries should take steps to evolve the universals and commonalties which underlie the quality methodology -- those already taken in the manufacturing industries. From Juran Institute.
Six Sigma Case Study: Converting Paper to Electronic Documents
A case study describing how a process was digitized (converting paper documents into electronic documents) to produce fewer defects through the use of Six Sigma tools. From Niraj Goyal and iSixSigma.
Six Sigma Goes Corporate
After years as a manufacturing-process whiz kid, Six Sigma is gaining new luster as a tool in business-process planning. And IT can play a key role. From David Enck, Forrest Breyfogle and Optimize.com.
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