Procedures

Procedures are the largest volume of instructional content representing practical knowledge; they include all types of human decisioning such as guides, help text, methods, instructions, policies, regulations, standards and technical practices. A procedure is a set of conditional instructions that affects the human interactions involving customers, information workers and service suppliers. These instructions involve a sequence of nano-decisions (minuscule decisions) with each decisioning path leading to an outcome. These sets of instructions are the procedural components and these components may be linked together. A Decision Rights Owner is responsible for a repository of procedural components and the links to other related procedural components belonging to other Decision Rights Owners.