MONDAY, MAY 21, 2012
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Scope

Generally, the extent to which a process or procedure applies.  The scope of Configuration Management may not, for example, extend to Customer information (other than on an ‘as informed’ basis) and the scope of a Change Management procedure may not apply to ‘Urgent Changes’.  Also a key concept in outsourcing, defining which activities are covered by the base contract and which are separately chargeable.

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