Event Date(s): Sep 1, 2012
Event Type: Training
About This Event:
Aimed at preparing healthcare professionals to improve patient satisfaction, this program strives to equip participants with the ability to identify waste and provide management the knowledge and data necessary to make informed decisions that best impact the patient care system. Lean Sigma Blue Belt training combines online education with 7.5 hours of flexible, one-on-one instruction and mentoring, providing candidates with the tools and methodologies of Lean and process variation reduction. This course is also appropriate for professionals in other service organizations.
Case studies and exercises feature process improvement methods, such as Process Change Management, PDSA (Plan Do Study Act), DMAIC (Define, Measure, Analyze, Improve, Control), error proofing and process metrics.
Project outcomes, including financial impact, are documented through identifying before-and-after improvement metrics. Candidates earn certification by passing an exam and undertaking a process improvement project.