SIPOC

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Posted by: Anonymous
Posted on: Thursday, 19th April 2001, 12:00 AM.

From Joe (MBB)

SIPOC is one of my favourite tools. Very nearly every DMAIC (six sigma process improvement) project I have coached has benefitted from doing a SIPOC.

SIPOC represents on one page the key parts to the process operation. Traditional coaching says start with the C and work right to left. I happen to start with the P, then O, then C... then I and finally S. (Whatever works for you.) So this gives you a clear, high level view of all the elements involved in doing that process from start to finish.

Now where it gets interesting is in the relationship between I/P and O. Once you have determined the elements in the SIPOC, ask the customer how they define 'critical to quality' for the O. Then baseline how consistently and well you deliver that level of quality.

The next key step is to understand what variables in I and P drive the quality in O. Focus relentlessly on improving and controlling the I/P variables. The ultimate end-state is that you do not need to measure quality in the O, because you can predict it by the measures of the I/P variables.

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 Message Thread:

SIPOC by Paul on Tuesday, 17th April 2001

Re: SIPOC by Marc Richardson on Tuesday, 17th April 2001

Re: SIPOC by Paul on Wednesday, 18th April 2001

Re: SIPOC by Kevin Mader on Tuesday, 17th April 2001

Re: SIPOC by Paul on Wednesday, 18th April 2001

Re: SIPOC by Kevin Mader on Wednesday, 18th April 2001

Re: SIPOC by Helen Ganley on Thursday, 19th April 2001

Re: SIPOC by Kevin Mader on Monday, 23rd April 2001

Re: SIPOC by Paul A. on Tuesday, 24th April 2001

Re: SIPOC by Anonymous on Thursday, 19th April 2001

Re: SIPOC by paul A on Friday, 27th April 2001

Re: SIPOC by Romesh on Tuesday, 24th April 2001

Re: SIPOC by mrewop on Friday, 11th May 2001

Re: SIPOC by prakash Aherkar on Thursday, 1st March 2007

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