Six Sigma in HR

I'm pleased to oblige -- I work in HR as an MBB at Ford Motor Company and we have a very extensive list.

As you might expect, the vast majority of our project work is conducted in Healthcare Management, which has 3 main departments: Benefit Design and Administration; Occupational Health and Safety and Clinical Operations. All 3 departments have a dedicated black belt and several active green belts. The second largest pocket of 6-sigma activity in HR at Ford is within our HR Customer Center which houses a call center and is rich with transactional process improvement opportunities. Our 6-sigma efforts in these two areas realized a hard cost savings of more than $10Mil directly last year. Hope this helps.

• Adds and Deletes of Dependents to Active Employee Health Care Coverage's
• Advanced Degree Equity
• Death Notification Processing
• Defining Ergonomic Concerns to the Wayne Assemby Plant PVT
• Dependent Level Data Reconciliation - HAP
• Disability Overpayments - Pension
• Disability Plan Overpayments
• Disability Re-Engineering Process (DFSS)
• Disability Retirees Working Outside of Ford
• ECPL Audit Process Improvement Process VO and PTO
• Effective Recovery of Recruiting Salaried Signing Bonus upon EE Termination w/1 year of Service
• Effective Recovery of Relocation Costs Upon Voluntary Termination
• Elimination of Overpayments to RTW from Disability Leaves
• End Stage Renal Disease (ESRD) Eligibility Project
• Ford and BCBS Medicare Enrollment
• HR Salaried Medical Leave - MEGA project
• HRCC Phone Tree Dissatisfaction
• HRCC Supervisor Reporting Inefficiencies
• Identification and Recovery of Claim Overpayments with Self-Insured Plans
• Improve Data Integrity Between Ford and BCBS
• Improvement In the ISE Transaction Process
• Incentive Compensation
• Increasing Generic Drug Substitution Rate
• Mail Order Refill Rate for Maintenance Drugs
• Medical Department Emergency Response Capability
• Medical Leave Volume at Ford Financial
• Medicare/BCBSM Coordination of Benefits
• OSHA Recordkeeping Audit Process
• Overpayments to Terminated Salaried Employees
• PCE Cost Reduction Project
• Pharmaceutical Costs in Ford of Mexico Operations
• Post Offer Salaried Medical Exam Process
• Reducing Losses of Long Term Advances to ISE's
• Reducing Purchased Vacation Losses to Terminated Employees
• Reducing Purchasing Pre-Commitments in Ford HR Organization
• Reducing Unauthorized Search Firm Usage for GSR and LL6
• Reducing Variation in the Independent Medical Exam Process for Workers Compensation
• Reduction in Number of Premium Share Contributions
• Reduction of "My Personnel Connections" (MPC) transfer and promotion
• Reduction of Production Defects in Recruiting System
• Reduction of Salaried EE CDSID and Outlook Exchange Cycle Time
• Regulatory Compliance Project
• Salaried Discipline Processes
• Speed of Response - ER&I Primary Queue
• Sponsored Dependent Overpayments
• Terminated EE's Actively Enrolled with One or More Healthcare Providers
• Unicare COBRA Cash Pay Project
• Urine Drug Test Cycle Time - Salaried