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Nonsense, Go Study Quality History
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Posted by: Jim Parnella
Posted on: Wednesday, 1st November 2000, 12:00 AM.
Sorry, Mr or Ms. Anonymous, but Six Sigma is a whole lot more than the conventional quality tools, haphazardly applied. You are correct in stating that none of the tools are NEW. Six Sigma however provides a roadmap, on how/when to use each tool. Conventional methods don't do that. Furthermore (and most importantly) Six Sigma REQUIRES that projects actually affect the bottom line a significant amount. Conventional methods don't require that. And in addition, Six Sigma requires accountability from the project leader. Furthermore, some (perhaps not all) Six Sigma training programs try to make the statistics simple, so that larger number of people can apply the methods.
A lot of people have the objections that you have. Bus my experience is that those that do haven't been exposed to the philosophy. I really can't blame the naysayers since they just don't know. I do wish though they would keep their comments to themselves.
In a nutshell, here is what Six Sigma is all about:
Six Sigma is a disciplined, data-driven approach to process improvement aimed at the near-elimination of defects from every product, process, and transaction. The purpose of Six Sigma is to gain breakthrough knowledge on how to improve processes to do things BETTER, FASTER, and at LOWER COST. It can be used to improve every facet of business, from production, to human resources, to order entry, to technical support. Six Sigma can be used for any activity that is concerned with cost, timeliness, and quality of results. Unlike previous quality improvement efforts, Six Sigma is designed to provide tangible business results, cost savings that are directly traceable to the bottom line.
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