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Tool Set for Improving Transactional Processes

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    		•
    Posted by: Mark Almeter
    Posted on: Monday, 13th October 2003, 5:00 PM.


    I've found the following tools to be extremely useful while improving transactional processes:

    Define:

    Process mapping, pareto charts, process FMEA, CTQ tree, COPQ, force field anlysis, project management tools

    Measure:

    Data collection checklist, operational definition checklist, attribute sampling techniques, fishbone technique

    Analyze:

    5-Why's, chi-square analysis, multi-voting, correlation / regression analysis, value-added analysis

    Improve:

    Brainstorming, affinity diagramming, process FMEA, tree diagram, network diagram

    Control:

    Control charts, force field analysis, various other measure tools to confirm the gains

    Hope this helps....

    Mark

    		      Previous PostNext Post
     Message Thread: Locate Post In Thread
      Tool Set for Improving Transactional Processes by CSSBB on Friday, 10th October 2003
           Re: Tool Set for Improving Transactional Processes by Louie on Friday, 10th October 2003
           Re: Tool Set for Improving Transactional Processes by Dwayne Gantz on Friday, 31st October 2003
           Re: Tool Set for Improving Transactional Processes by TransMBB on Friday, 10th October 2003
           Re: Tool Set for Improving Transactional Processes by Helper on Monday, 13th October 2003
                Re: Tool Set for Improving Transactional Processes by Dan Feliciano on Monday, 13th October 2003
                     Re: Tool Set for Improving Transactional Processes by Mark Almeter on Monday, 13th October 2003
           Re: Tool Set for Improving Transactional Processes by Xavier Dejaer on Thursday, 30th October 2003
                Re: Tool Set for Improving Transactional Processes by Ron on Thursday, 30th October 2003
           Re: Tool Set for Improving Transactional Processes by Ron on Thursday, 30th October 2003
           Re: Tool Set for Improving Transactional Processes by Steven Hice on Thursday, 30th October 2003
                Re: Tool Set for Improving Transactional Processes by Ron on Thursday, 30th October 2003
           Re: Tool Set for Improving Transactional Processes by Dean B on Thursday, 30th October 2003
           Re: Tool Set for Improving Transactional Processes by SteveG on Thursday, 30th October 2003
           Re: Tool Set for Improving Transactional Processes by Kim Niles on Thursday, 30th October 2003

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