Tool Set for Improving Transactional Processes

Dear CSSBB:

Good questions, here are some quick thoughts.  DOE's are best applied where continuous variables and non-obvious interactions likely confound a situation.  To that end, they never seem to be applied enough in my opinion. 

It’s an ever present fight to get “process experts” to truly understand the power of DOE and see where they should be run when those experts don’t think it should be needed.  However with that said, transactional processes don’t have as much potential to yield the same benefits as other types of processes even though I’ve seen truly surprising and successful case studies performed on transactional processes.    

I hope that helps.

Sincerely,

Kim Niles – http://www.kimniles.com - http://www.isixsigma.com/library/bio/kniles.asp