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Quality Service

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    Posted by: John
    Posted on: Thursday, 25th March 2004, 5:35 PM.


    How a Six Sigma Methodology can improve the "Quality Service" of a phone operator assistant?

    When the period of time offered to support a client is less than 3 minutes, and the operator needs to get about 170 calls picked up as an average in 8 hours of works?

    "While I get busy with a client I’ll be more efficiency, but not productive for my own average"

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      Quality Service by John on Thursday, 25th March 2004
           Re: Quality Service by GEN on Thursday, 25th March 2004

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