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    		•
    Posted by: John A
    Posted on: Friday, 1st October 2004, 8:04 AM.


    I have always heard that for every one customer that complains, there are ten other that do not, but these people WILL not recommend your product to others. 

    I also remember seeing sometime a chart that says depending on the severity of the issue more or less people will complain.

    Does anyone have any data or charts that supports these theories?  Is there another post where this has been discussed before?

    		      
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      Customer Complaint Data by John A on Friday, 1st October 2004

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