Six Sigma and Change Management

Going by the number of responses on NO SUPPORT following is even more relevant!

Very few people outside GE know that the real success factors behind GE's Six Sigma Program is its earlier two programs called Work-out (Welch's first program during early 1980s to empower each and every GE employee) and CAP(Change Acceleration Process-introduced at GE during mid-nineties to deal with and accelerate CHANGE). Those who have been with GE would agree and understand the importance of dealing with people's mindsets and other 'soft issues' and for those who are not / have not worked at GE , you may read George Eckes book titled MAKING SIX SIGMA LAST- it is based on the same concepts as GE's Change program. (Of course George has inducted need of an outside consultant as one of the desired factors!)

As per GE model there are seven elements to effectively deal with Change- all are important but the two most critical of these seven are Leading Change and Aligning Systems and Structures of an organization to support Change.

It will be a good investment at 30 odd dollars and you will get some wonderful practical tips for dealing with resistance not only to Six Sigma but in general for any major change initiative. There are tools and methods available for you to use in your change (six sigma) initiatives.

Folks, hard stuff is easy! Good training  can develop a good Black Belt for understanding and application of statistical tools.

It is the 'soft stuff' which is HARD to deal with!

Sometimes we as Six Sigma professionals and experts fail to recognize this soft side and our inability to deal with this may result in less than desirable effectiveness of our efforts.

Don't you agree?!