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Survey to Determine Org Quality Maturity Level
Posted by: Paul Posted on: Thursday, 24th March 2005, 9:16 AM.
I'm looking for survey questions that would help determine an organization's quality maturity level, and a subsequent quality maturity model to benchmark the results against.
The company I'm working with, wants to start their quality journey with a VOC survey of employees and customers, and then base the begining of their quality journey on the survey results.
Any assistance is greatly appreciated. Thanks! Paul 952.393.9486
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