Doesn't Anyone Talk to Their Customers?

Hi,

You are right, the customer should specify his requirements.  But despite that there are certain intrinsic requirements of a product or service, which needs no intimation from the customer, but the producer has to manage and offer these to the customer despite the customer not having specified these.

Take for example, when you are buying shoes, you check the size, the design, the fitting, but you hardly specify to the seller that you want these to last how many number of uses or months.  But it is for the manufacturer to understand and put it in to the product.  He cannot tell in the court that because the customer did not specify this requirement at the time of purchase, he (the manufacturer) is not responsible to provide for it.

This is a very mundane example, but I thought it will make the idea clear.

Surendro