Most people know what it means to improve a process, but which improvement methodology is best for your organization: Lean, Six Sigma, theory of constraints (TOC), PDCA (plan, do, check, act) or another framework?
Joe De Feo, CEO of the Juran Institute, has worked with thousands of organizations to implement every process improvement methodology from JIT and inventory management to quality circles and Lean Six Sigma. De Feo also has been fortunate to work with one of the greats of business management and the namesake of the Juran Institute, Dr. Joseph M. Juran.
De Feo brings his wealth of experience to this interview, in which he explains:
Joe De Feo, CEO and executive coach at Juran Institute, a globally recognized training and consulting firm that enables organizations from any industry to learn the tools and techniques for managing quality and performance excellence.
Mr. De Feo is the author of three books including Juran Institute’s Six Sigma Breakthrough and Beyond: Quality Performance Breakthrough Methods, Juran’s Quality Handbook, Sixth Edition: The Complete Guide to Performance Excellence and Juran’s Quality Planning and Analysis for Enterprise Quality.