Transportation & Logistics

A Customer Service Rave

We’ve all been to the post office and waited in line for what seems like eternity…. At the post office, it’s first in, first out. One postal worker for each transaction. With the holidays upon us, I’m sure we’ll all…

Burlington Northern Santa Fe, World Class Maintenance

Burlington Northern Santa Fe, one of the largest Railroads in the United States, has developed a system called World Class Maintenance (WCM) which includes several methodologies including Six Sigma and Lean Process. In September 2002 BNSF CEO, Matthew Rose, spoke…

Norfolk Southern Six Sigma

In October 2000 Norfolk Southern began an initiative called “Norfolk Southern for the 21st Century” (NS21). NS21 is an internal effort to improve performance, focus on customer service, and reduce costs. Six Sigma is used in conjunction with NS21 and…

Penske, Beyond Six Sigma for Indy 500

Roger Penske expects and gets – perfection, IRL-Live.com, May 23, 2006 Roger Penske talks about preparation for the Indianapolis 500this weekend. Penske is a Six Sigma company when it comes to business, but as for racing, Six Sigma just isn’t…

Piggybacking Air Filters to Save Shipping Costs

A recent Six Sigma project by Cummins Inc., a manufacturer of truck engines and related component technologies, found a way to save space, energy and money by rearranging the way the Columbus, Ind., USA-based firm shipped its products from the factory.

Six Sigma at CSX Corporation

Six Sigma at CSX is a GE success story. What started out as a GE “At the Customer for the Customer” engagement, turned into a corporate-wide deployment of Six Sigma at one of the leading transportation companies in the United…

Six Sigma at Union Pacific

Union Pacific (UP) has been using the Six Sigma methodology for a number of years to increase customer satisfaction, reduce failures, and conserve energy. Last year Thomas A. Myers, Michael Carver, and Dr. Michael Echols wrote a case studydescribing how…

Transportation and Logistics Industry

Fortune 1000 and Global 500 companies in the Transportation and Logistics industry that are practicing Six Sigma: Burlington Northern Santa FeCNFCSX CorporationFedExNorfolk SouthernSirvaUnion PacificUnited Parcel ServiceUnited States Postal Service