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Six Sigma Champion / Process Owner Curriculum and Body of Knowledge

By Charles Waxer

Education is a key component of your Six Sigma initiative. Below is a recommendation of what should be included in your training, whether conducted in-house or by a third-party consultant. If you feel that some relevant topic is missing from the curriculum or body of knowledge of any of the areas listed below, please send an email to iSixSigma. We appreciate your input.

Six Sigma Champion / Process Owner Curriculum and Body of Knowledge

Overview

Overview of Six Sigma DMAIC Methodology Overview DMAIC Versus DMADV (Design for Six Sigma) Overview Financial Benefits of Six Sigma The Impact of Six Sigma to The Organization The Six Sigma Language Project Prioritization Launching a Six Sigma Initiative Roles of the Six Sigma Organization Selecting and Developing Black Belts and Master Black Belts Lessons Learned from Prior Six Sigma Implementations Human Resources for Six Sigma Reward and Recognition System Leading Organizational Change

Define

Overview of Define Project Definition Project Charter Gathering Voice of the Customer Translating Customer Needs into Specific Requirements (CTQs) SIPOC Diagram Questions to Ensure a Successful Define Phase

Measure

Overview of Measure Process Mapping (As-Is Process) Data Attributes (Continuous Versus Discrete) Measurement System Analysis Gage Repeatability and Reproducibility Measuring Process Capability Calculating Process Sigma Level Visually Displaying Baseline Performance Questions to Ensure a Successful Measure Phase

Analyze

Overview of Analyze Visually Displaying Data (Histogram, Run Chart, Pareto Chart, Scatter Diagram) Value-Added Analysis Cause and Effect Analysis (a.k.a. Fishbone, Ishikawa) Verification of Root Causes Determining Opportunity (Defects and Financial) for Improvement Project Charter Review and Revision Questions to Ensure a Successful Analyze Phase

Improve

Overview of Improve Brainstorming Quality Function Deployment (House of Quality) Failure Modes and Effects Analysis (FMEA) Piloting Your Solution Implementation Planning Culture Modification Planning For Your Organization Questions to Ensure a Successful Improve Phase

Control

Overview of Control Statistical Process Control (SPC) Overview Developing a Process Control Plan Documenting the Process Questions to Ensure a Successful Control Phase