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Integrating Project Management into a Six Sigma System
B Manufacturers and transactional firms share a drive to lower costs, reduce cycle time and offer a diverse product mix as they pursue higher profits and an increased market share in a growing global environment. Consumers (those paying for the end product) want products or services that are cheaper, readily available and of a quality that meets their expectations. A variety of systems – such as Total Quality Management, Total Quality Control and Six Sigma – have been implemented by organizations to help guide the efforts of creating new products, reducing product costs, improving manufacturing or organizational capabilities, realizing new market share or entering new markets. These systems rely on teams of people to identify the voice of the customer (both internal and external), taking into account the organization's competencies. They also require an ongoing portfolio of projects aimed at creating revenue or reducing costs. While not all organizations implement these systems or keep them in their original form, many of the core ideas are adopted. Some organizations have integrated two or more systems. One melding of systems that holds significant promise is the integration of the Six Sigma methodology with the tools and processes of project management. The Six Sigma methodology DMAIC (Define, Measure, Analyze, Improve, Control) offers a structured and disciplined process for solving business problems. Six Sigma uses tools designed to identify root causes for the defects in processes that keep an organization from providing its customers with the consitent quality of products the customers require on time and at the most reasonable cost. The Six Sigma work is normally done through cross-function teams that manage the project. Yet the methodology does not address the management of the project itself. Project management's tools and techniques focus on attributes of a project such as development, execution, control and closing. There is an assortment of tools that are used throughout the project to manage the project to completion. Six Sigma and Project ManagementWith Six Sigma's DMAIC process, a problem is first defined and quantified; then measurement data is collected to bound and clarify the problem; analytical tools are deployed to trace the problem to the root cause; a solution for the root cause is identified and implemented; and finally, the improved operations are subjected to ongoing control to prevent recurrence. The Six Sigma toolkit includes a variety of techniques, primarily from statistical data analysis and quality improvement. Design of experiments (DOE), failure mode and effects analysis (FMEA), cause-and-effect diagram (aka fishbone diagram, Ishikawa diagram), process flow diagram and gage repeatability and reproducibility (R&R) studies are among Six Sigma's many tools. While the methodology of Six Sigma has proven effective in troubleshooting or improving existing processes using the DMAIC approach, there are challenges to confront when using Six Sigma. A company that relies solely on Six Sigma to run its projects may experience issues with control of the project process. A Master Black Belt was interviewed from a firm that utilized a pure Six Sigma system for its projects. The firm found that the majority of its projects were not being completed as the Six Sigma system would suggest. A lack of management support, insufficient resources and failure to understand the voice of customer (VOC) were some of the reported problems. The DMAIC approach focuses on controls for the improvements to the process, not the control of the project management process. "Project management is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements," according to the Project Management Institute. Work breakdown analysis, schedule development, risk analysis, scope definition, status reporting and cost budgeting are common processes that project managers use to plan, execute, control and close projects. These processes and associated tools work for both transactional projects and manufacturing projects. The project management approach utilizes various tools and processes to complete a process improvement project. The processes identified above are far from an exhaustive list of the processes available in the project management arsenal, but represent those most useful to a process improvement project. The strengths of project management include formal control of change, scope, time and money. These controls are important to any firm trying to improve its bottom line via process improvements. The Integration of the Two ApproachesBy taking the process control strength of project management and combining it with the troubleshooting strength of Six Sigma, an organization can create a consistent, controlled and predictable process troubleshooting system. The integration can begin with the development of a project life cycle. Implementing the Six Sigma methodology for defining the problem adds statistical knowledge of the problem, reducing the chance of an incorrect assessment of the issue as defined by the customer and scope documents. Using Six Sigma tools will reduce the bias that influences perceptions about a particular problem. Six Sigma tools used for measurement of the problem – gage R&R, FMEA and control plans – can be useful within project managaement's validation phase of the life cycle. Adding budgeting, scheduling and resource management from project management – throughout the life cycle, will allow management to make informed decisions to move from phase to phase. The tools of both project management and Six Sigma can be placed in this life cycle to plan, act, do and check for a process improvement project. An example of a project life cycle is shown in the table below. This life cycle shows DMAIC activities (in red) assigned to project management phases and controlled by decision points at the bottom of each column. Six Sigma Improve and Control steps are split between design/testing and implementation.
Using Six Sigma tools throughout the project life cycle adds a series of troubleshooting tools and methodology to the project management system. Project management contributes tools to monitor and track the progress of the project and also adds controls to the problem. Examples of problems that might benefit from this integrated approach include a low yield of a production line, a long time to market for a new mutual fund, or a high defect rate for a new software release. A tool integration problem serves to illustrate the integration of Six Sigma tools and project management. Assume a company operates a website that generates numerous user complaints about the ease of navigation. The consequence is that this site is underutilized. For this problem Six Sigma's Pareto analysis, fishbone diagrams and FMEA can be used to identify the root cause for the issue. Recommended solutions can be generated and the cost can be evaluated. A project management scope, charter and work breakdown structure can be developed and the project can be executed accordingly. Ultimately, this integration yields a robust troubleshooting methodology with project process management and control. Conclusion: Refinement of Project SystemsAs organizations continue to look for ways to improve their systems, cut costs and develop new products for the benefit of profit, project systems will be continually refined. The integration of project management and Six Sigma is a natural fit. This integrated approach will better define ways to accomplish cost reduction, process enhancement, faster implementation and new product development. The integration of the Six Sigma methodology and project management yields an approach that can be used for both transactional and manufacturing organizations to better understand the problems and opportunities that lie ahead. About the Author: Daniel Zucker works for Southwest Research Institute in San Antonio, Texas, U.S.A., managing large projects for both government and commercial clients. He is president of the Alamo Project Management Institute chapter representing approximately 700 members. Mr. Zucker received his Six Sigma Black Belt while working in the semi-conductor industry. He later learned and practiced Lean, ISO 9001 and Capability Maturity Model Integrated (CMMI). He has PMP certification and a master's degree. He can be reached at dzucker@satx.rr.com. Reproduction Without Permission Is Strictly Prohibited – Copyright Requests Publish an Article: Do you have a Six Sigma tip, learning or case study? Share it with the largest community of Six Sigma professionals, and be recognized by your peers. It's a great way to promote your expertise and/or build your resume. Read more about submitting an article. "The Bottom Line" Links
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