| |
| Deliverables Of Phase: |
| Data and process analysis, root cause analysis, quantifying the gap/opportunity. |
| |
| Checkpoints For Completion: |
| Data and Process Analysis |
| | | Identify gaps between current performance and the goal performance. |
| |
| Root Cause Analysis |
| | | Generate list of possible causes (sources of variation). |
| | | Segment and stratify possible causes (sources of variation). |
| | | Prioritize list of 'vital few' causes (key sources of variation). |
| | | Verify and quantify the root causes of variation. |
| |
| Quantifying the Gap/Opportunity |
| | | Determine the performance gap. |
| | | Display and communicate the gap/opportunity in financial terms. |
| |
| Questions To Determine Appropriate Application: |
| Data and Process Analysis |
| | | What does the data say about the performance of the business process? |
| | | Did any value-added analysis or 'lean thinking' take place to identify some of the gaps shown on the 'as is' process map? |
| | | Was a detailed process map created to amplify critical steps of the 'as is' business process? |
| | | How was the map generated, verified, and validated? |
| | | What did the team gain from developing a sub-process map? |
| | | What were the crucial 'moments of truth' on the map? |
| | | Were there any cycle time improvement opportunities identified from the process analysis? |
| | | Were any designed experiments used to generate additional insight into the data analysis? |
| | | Did any additional data need to be collected? |
| | | What model would best explain the behavior of output variables in relation to input variables? |
| |
| Root Cause Analysis |
| | | What tools were used to generate the list of possible causes? |
| | | Was a cause-and-effect diagram used to explore the different types of causes (or sources of variation)? |
| | | What tools were used to narrow the list of possible causes? |
| | | Were Pareto charts (or similar) used to portray the 'heavy hitters' (or key sources of variation)? |
| | | What conclusions were drawn from the team's data collection and analysis? |
| | | How did the team reach these conclusions? |
| |
| Quantifying the Gap/Opportunity |
| | | What is the cost of poor quality as supported by the team's analysis? |
| | | Is the process severely broken such that a re-design is necessary? |
| | | Would this project lend itself to a DFSS project? |
| | | What are the revised rough order estimates of the financial savings/opportunity for the improvement project? |
| | | Have the problem and goal statements been updated to reflect the additional knowledge gained from the analyze phase? |
| | | Have any additional benefits been identified that will result from closing all or most of the gaps? |
| | | What were the financial benefits resulting from any 'ground fruit or low-hanging fruit' (quick fixes)? |
| | | What quality tools were used to get through the analyze phase? |
| |
| Useful Tools: |
| Sign up for the newsletter to be notified when the tools are available. |
| |
|
