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| Deliverables Of Phase: |
 | Documented and implemented monitoring plan, standardized process, documented procedures, response plan established and deployed, transfer of ownership (project closure). |
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| Checkpoints For Completion: |
| Monitoring Plan |
| |  | Control plan in place for sustaining improvements (short and long-term). |
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| Process Standardization |
| | | New process steps, standards, and documentation are ingrained into normal operations. |
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| Documented Procedures |
| | | Operating procedures are consistent. |
| | | Knowledge gained on process is shared and institutionalized. |
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| Response Plan |
| | | Response plans established, understood, and deployed. |
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| Transfer of Ownership (Project Closure) |
| | | Transfer ownership and knowledge to process owner and process team tasked with the responsibilities. |
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| Questions To Determine Appropriate Application: |
| Monitoring Plan |
| | | What is the control/monitoring plan? |
| | | How will the process owner and team be able to hold the gains? |
| | | What key inputs and outputs are being measured on an ongoing basis? |
| | | How will input, process, and output variables be checked to detect for sub-optimal conditions? |
| | | How will new or emerging customer needs/requirements be checked/communicated to orient the process toward meeting the new specifications and continually reducing variation? |
| | | Are control charts being used or needed? |
| | | How will control chart readings and control chart limits be checked to effectively monitor performance? |
| | | Will any special training be provided for control chart interpretation? |
| | | Is this knowledge imbedded in the response plan? |
| | | What is the most recent process yield (or sigma calculation)? |
| | | Does the process performance meet the customer's requirements? |
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| Process Standardization |
| | | Has the improved process and its steps been standardized? |
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| Documented Procedures |
| | | Is there documentation that will support the successful operation of the improvement? |
| | | Does job training on the documented procedures need to be part of the process team's education and training? |
| | | Have new or revised work instructions resulted? |
| | | Are they clear and easy to follow for the operators? |
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| Response Plan |
| | | Is a response plan in place for when the input, process, or output measures indicate an 'out-of-control' condition? |
| | | What are the critical parameters to watch? |
| | | Does the response plan contain a definite closed loop continual improvement scheme (e.g., plan-do-check-act)? |
| | | Are suggested corrective/restorative actions indicated on the response plan for known causes to problems that might surface? |
| | | Does a troubleshooting guide exist or is it needed? |
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| Transfer Of Ownership (Project Closure) |
| | | Who is the process owner? |
| | | How will the day-to-day responsibilities for monitoring and continual improvement be transferred from the improvement team to the process owner? |
| | | How will the process owner verify improvement in present and future sigma levels, process capabilities? |
| | | Is there a recommended audit plan for routine surveillance inspections of the DMAIC project's gains? |
| | | What is the recommended frequency of auditing? |
| | | What should the next improvement project be that is related to the process? |
| | | What quality tools were useful in the control phase? |
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| Integrating and Institutionalizing Improvements, Knowledge and Learnings |
| | | What other areas of the organization might benefit from the project team's improvements, knowledge, and learning? |
| | | How might the organization capture best practices and lessons learned so as to leverage improvements across the business? |
| | | What other systems, operations, processes, and infrastructures (hiring practices, staffing, training, incentives/rewards, metrics/dashboards/scorecards, etc.) need updates, additions, changes, or deletions in order to facilitate knowledge transfer and improvements? |
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| Useful Tools: |
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