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| Deliverables Of Phase: |
 | Generate (and test) possible solutions, select the best solutions, design implementation plan. |
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| Checkpoints For Completion: |
| Generating (and Testing) Possible Solutions |
| |  | Possible solutions generated and tested. |
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| Selecting The Best Solution(s) |
| | | Optimal solution selected based on testing and analysis. |
| | | New and improved process ('should be') maps developed. |
| | | Cost/benefit analysis of optimal solution(s). |
| | | Small-scale pilot for proposed improvement(s). |
| | | Pilot data collected and analyzed. |
| | | Improved process ('should be') maps modified based on pilot data and analysis. |
| | | Project impact on utilizing the best solution(s). |
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| Designing Implementation Plan |
| | | Solution implementation plan established, including schedule/work breakdown structure, resources, risk management plan, cost/budget, and control plan. |
| | | Contingency plan established. |
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| Questions To Determine Appropriate Application: |
| Generating (And Testing) Possible Solutions |
| | | How did the team generate the list of possible solutions? |
| | | What tools were used to tap into the creativity and encourage 'outside the box' thinking? |
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| Selecting The Best Solution(s) |
| | | What tools were used to evaluate the potential solutions? |
| | | Were any criteria developed to assist the team in testing and evaluating potential solutions? |
| | | What were the underlying assumptions on the cost-benefit analysis? |
| | | Are there any constraints (technical, political, cultural, or otherwise) that would inhibit certain solutions? |
| | | Was a pilot designed for the proposed solution(s)? |
| | | Describe the design of the pilot and what tests were conducted, if any? |
| | | What conclusions were drawn from the outcomes of the pilot? |
| | | What lessons, if any, from the pilot were incorporated into the design of the full-scale solution? |
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| Designing The Implementation Plan |
| | | Is the improvement plan best served by using the DFSS approach? |
| | | What is the implementation plan? |
| | | What poka-yoke or error proofing will be done to address some of the discrepancies observed in the 'as is' process? |
| | | What does the 'should be' process map/design look like? |
| | | How does the solution remove the key sources of variation discovered in the analyze phase? |
| | | What attendant changes will need to be made to ensure that the solution is successful? |
| | | What communications are necessary to support the implementation of the solution? |
| | | How will the team or the process owner(s) monitor the implementation plan to see that it is working as intended? |
| | | What is the team's contingency plan for potential problems occurring in implementation? |
| | | How will the organization know that the solution worked? |
| | | What tools were most useful during the improve phase? |
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| Useful Tools: |
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