Edward D. Carpenter II is president of TREQ Corporation, a business-to-business consulting firm with processes in leadership development, strategic planning, quality tools and quality management, including the Six Sigma methodolgy. Mr. Carpenter also is an adjunct professor at two state colleges. He is on the faculty of the American Society for Quality (ASQ) and was named the 2003 Quality Professional of the Year by the Huntsville, Alabama, section of ASQ. He can be reached at edc@TREQ.us.