John McGraw is a certified Six Sigma Black Belt. He has more than four years of Six Sigma project and deployment experience and more than eight years of data-driven continuous improvement experience. His Six Sigma specialties include business-aligned deployment, training effectiveness, dashboard development and transactional Design for Six Sigma. His business experience includes call centers, supply chain management, service strategy development and logistics. He can be reached at johnmcgrawmail@yahoo.com.