• The 5-Why tool is a very useful tool but I find that if you are not experienced with facilitating a 5-Why session for Root Cause Analysis then it can lead you down the wrong path. Most problems do not have one […]

  • Excellent example using the startup of an Internet Service Provider (ISP)! I have moved the module of “How to Determine Sample Size” into my Six Sigma Green Belt for Service Course and have been looking for some […]

  • Very well written and concise article. I especially like the paragraph about return on investment from a black belt. I am going to point my Belt students towards this page as a quick reference to the definition of […]