Michael Lee Smith is a director of process improvement at Educational Testing Service (ETS) in New Jersey, USA. In his current position, he is part of a team implementing Six Sigma. He instructs, provides support and manages projects. He is a Six Sigma Black Belt and is working toward Master Black Belt certification. Mr. Smith has more than 35 years experience in human resources and process improvement in the telecommunications, engineering and business services industries. He can be reached at ms@mikesmith-hr.com.