C&E diagram…Ishikawai…Fishbone: The newer versions of Microsoft Visio also allow you to create/customize a nice looking Fishbone Diagram with relative ease. Minitab 16 allows you to create a fishbone but it is […]

Hi @dublinkenneth. I think the first thing to do is quantify the number of times the customer wanted the product and you did not have it on the shelf. The cost of this “miss” is very clear – the product did not […]

Not sure I completely understand your question – please provide more detail. However, I have seen some use a metric to show what percentage of the time a part is available and ready to ship to a customer when it […]

Marc – you are correct in your understanding. Fix the measurement system before you do further analysis. One way to improve the measurement system might be to ensure that all underwriters are using the same […]

Please quantify “far from desirable”. A marginally adequate measurement system might allow a little different approach. However, without seeing the results of your R&R I would suggest that you improve the […]

I agree with the approach outlined by @straydog and @cseider – you should further narrow the scope of your project to address specific reasons for calls.
I would also further emphasize the point Chris made – not […]

I understand the fundamental statement that, if the process stays the same, widening specification limits will increase the capability (i.e. the analogy that it is easier to park a car in a two car garage without […]

A customer contact management software package would be the best way – everything else is probably comparable to fixing it with duct tape and coat hangers (i.e. a cheap and temporary solution that might be okay […]

I don’t have a good solution for you but it may be enough to spur your thoughts. Perhaps some others in this forum will be able to provide better ideas as well.
I recently faced a similiar problem for phone […]