MONDAY, DECEMBER 22, 2014
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Members Robert Crescenzi

Robert Crescenzi

iSixSigma Membership

Name

Robert Crescenzi

Title

President, BE Leaders, LLC

Biography

SUMMARY OF EXPERIENCE
Bob has over 40 years of enterprise project management, meeting facilitation, business process improvement, and consulting experience including strategic planning & deployment, business process optimization, operations management, Lean Enterprise deployment, and new product development optimization expertise. He is known as a leader in Lean Six Sigma deployments and decision-maker. He is a Certified Lean Six Sigma Master Black Belt. Areas of expertise include:

• Business Process Optimization, Redesign, and Reengineering
• Enterprise Business Transformation
• Leadership Development
• Strategic Planning (Hoshin & Balanced Scorecard)
• Lean Enterprise Deployment
• Operational Performance Requirements & Metrics
• Organizational Culture Change
• Business Excellence Assessments and Strategy development

PROFESSIONAL ACCOMPLISHMENTS
Nationally recognized Lean Six Sigma Deployment leader with deployments across a wide spectrum of industries including: Momentive Specialty Chemicals Forest Products Division, NewPage Corporation, Standard Register Corporation, Compaq Computers, and Norand Corporation.
:
• Launched enterprise wide lean initiative across 3 global businesses
• Led 2 enterprise wide LSS deployments both nationally recognized for time to results, associate satisfaction and ROI greater than 5X
• Implemented a Rapid Improvement process that accelerated time to results from over than 180 days to less than 90 days while increasing employee engagement by 40%
• Led reengineering effort for Canadian Telecommunications’ firm Internet Pay to Pay process
• Led assessment of quality system and six sigma deployment strategy for NA Paper Manufacturer recommending enterprise wide business process changes
• Led the redesign of the product development process improving both time to market and right on arrival quality levels at Compaq Computers by 10X
• Implemented Balanced Scorecard strategic planning and metrics to drive shift the organization focus from internally focused to customer focused
• Achieved >70% Green Belt utilization, and >90% training certification levels
• Achieved annualized benefits from 400 completed LSS projects valued over $110 Million at NewPage in less than 24 months
• Realized dramatic cultural change and acceptance for LSS; with the most improved ratings as measured in the all employee survey—about 20% improvement on LSS acceptance and realization of effectiveness of LSS
• Led development/deployment of quality management system built on Malcolm Baldrige Award Criteria at Standard Register
• Implemented comprehensive Voice of the Customer program, including win-loss analysis, customer scorecards, customer loyalty surveys, transactional surveys, executive bridging and “At the Customer, For the Customer” improvement projects
• Chief Quality Officer and Advocate of the Customer providing leadership to the $33 Billion global business group of Compaq Computers
• Led the integration and alignment of three quality systems with the merger of Compaq, Digital and Tandem Corporations impacting 40, 000 worldwide employees
• Senior member of Corporate Quality Council, partnering with the European, Latin American and Asia Quality Leaders to ensure alignment of business unit goals with global quality requirements
• Improved customer satisfaction levels 20%, accelerating improvements in product quality and customer services, by leading the adoption of strategic quality planning across all 8 divisions based upon the Hoshin Planning approach

EDUCATION & PROFESSIONAL DEVELOPMENT

LEADERSHIP DEVELOPMENT PROGRAM
Harvard Business School
BACHELOR OF SCIENCE, ELECTRICAL ENGINEERING
Rutgers University, New Brunswick, NJ
MALCOLM BALDRIGE NATIONAL QUALITY AWARD SENIOR EXAMINER (6 yrs – NIST)
CERTIFIED LEAN SIX SIGMA MASTER BLACK BELT
Breakthrough Management Group International

TECHNICAL SKILLS

• Minitab, Visio, Word, Excel, PowerPoint, Outlook

Certification Level

LSSMBB

Certification Body

BMGi

Certification Year

2008

LinkedIn Profile

http://www.linkedin.com/in/rcrescenzi/

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