Manbir Singh

Manbir Singh replied to the topic Phrasing of Null Hypothesis in the forum General 4 weeks ago

In these cases it becomes important that the operational defination of your hypothesis is accurate. In this case your Null hypothesis can also be “Arm is not broken”

Manbir Singh replied to the topic Process Improvement in Stable Processes in the forum General 3 months, 2 weeks ago

I am currently looking at joining the dots to see if there are any wastes within the processes. Next step would be process enjineering. Thank you guys for your inputs

Manbir Singh started the topic Process Improvement in Stable Processes in the forum Call Centers 3 months, 2 weeks ago

I am currently aligned to a process which is stable for last 6 years with multiple process improvement initiatives implemented. There are no major opportunities in the process however the client demands some […]

Manbir Singh replied to the topic Data Transformation in the forum Tools & Templates 11 months ago

Thanks Robert & Joel. This helps a lot.
So can i say that even if the data is not normal i can go ahead with Anova and 1,2 Sample T tests as long as the data is too skewed and only few data points are outside […]

Manbir Singh started the topic Data Transformation in the forum Welcome 11 months ago

It is advised that if data is not normal then we do data transformation to make to Normal. Commonly used transformation is Box Cox. what is the need to transform data when we have non parametric tests available.

Manbir Singh started the topic Tracking Call Center Metric at agent Level – First Call Resolution in the forum Call Centers 1 year, 1 month ago

One of the metric in call center voice process is First Time Resolution. In one of my processes, we have a related Metric of # of Customers calling within 3 days. We need some sort of tracking at the agent level […]

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