WEDNESDAY, MAY 23, 2012
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Methodology Work-out

Work-out

Driving Change at Alaska Health System – A Case Study

Evidence from other hospital initiatives convinces health system CEO to bring change management techniques to Alaska’s Providence Health System and use Six Sigma methods and tools to support the system’s efforts to achieve operational excellence.

Medical Device Manufacturer Increases Customer Satisfaction and Profitability Through Work-out

A medical imaging device manufacturer’s profitability was severely affected by quality defects in its x-ray tube product line. In addition, customer satisfaction was suffering due to consistently missed production schedules. WorkOut was selected as the ideal mechanism to drive improvement actions.

Medical Device Manufacturer Increases Customer Satisfaction and Profitability Through Work-out

A medical imaging device manufacturer’s profitability was severely affected by quality defects in its x-ray tube product line. In addition, customer satisfaction was suffering due to consistently missed production schedules. Work-out was selected as the ideal mechanism to drive improvement actions.

Six Sigma and Work-Out Reduce Ambulance Diversions

Six years ago, the number of ambulance diversions at Providence Health System in Alaska had begun to be a concern. Despite some temporary improvements, the hospital decided to resolve the reoccurring problem more permanently with CAP and Work-Out.

Six Sigma and Workout

For companies already committed to Six Sigma, the addition of Workout to their ongoing deployment strategy can add 30 percent or more to their savings scorecard and greatly expand employee participation. For companies not ready to invest in Six Sigma, Workout is a logical on-ramp for clearing the path of low-hanging fruit and for helping employees become confident about making change happen at controlled speed.

Six Sigma Healthcare Workout

A key component of Six Sigma is the use of Work-Out to move from a statistical delineation of a process or quality improvement to a practical solution. Work-Out is a tightly designed problem-solving process involving facilitation tools and techniques. Included in this article are two case studies.

US Fuels Improves Invoicing Accuracy Using Work-Out

When US Fuels’ 96.9-percent invoice accuracy was not meeting customer expectations, and the accuracy problem in some strategic segments was impeding sales growth, it was time to act. BP’s US Fuels used Six Sigma and Work-Out to solve the problem.

Work-Out as a Problem-Solving Tool for Healthcare

Many problems in healthcare involve processes that require analysis and improvement, but do not require detailed statistical study. Work-Out offers a one-day to two-day concentrated problem-solving effort.

Work-out: The Most Powerful Process Improvement Tool

If an organization could choose only one method for unlocking value quickly, or only one method for shaping it’s culture toward continuous improvement, what tool should it use? The answer is Work-out.

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