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Most Recent Articles

Most Recent Articles

Combining the Power of DMAIC with Testing Processes

Combining the Power of DMAIC with Testing Processes

To meet customer expectations, a company should bring its testing processes under the DMAIC method of Six Sigma.

Run Charts: A Simple and Powerful Tool for Process Improvement

Run Charts: A Simple and Powerful Tool for Process Improvement

Among other benefits, a run chart is used to determine whether the central tendency of a process is changing. Learn step-by-step how to create and then interpret a run chart.

Driving Change One Project at a Time

Driving Change One Project at a Time

When you try to perform process improvement, whether for cost, quality or other reasons, you will often find yourself in an environment where the status quo is the status quo.

Importance of Tolerance Design in Six Sigma Projects

Importance of Tolerance Design in Six Sigma Projects

How tolerances are determined affect process or product performance, and thus DPMO. This article presents two methods for determining tolerance specifications.

Capturing Financial Benefits from Lean Manufacturing

Capturing Financial Benefits from Lean Manufacturing

What often gets lost in the excitement of deploying Lean manufacturing is the discipline involved in tying improvement activities to clearly defined and auditable financial results. Follow these 5 tips for better results.

Rural American Healthcare – A Willing Group Needing Six Sigma Assistance

Rural American Healthcare – A Willing Group Needing Six Sigma Assistance

Our small county hospital could not find doctors to come to our town and work.

Using Weighted-DPMO to Calculate an Overall Sigma Level

Using Weighted-DPMO to Calculate an Overall Sigma Level

It can be difficult to assess an overall sigma level because some critical processes are more important than others. One approach is to weight each of the critical processes when calculating overall sigma level.

Best of iSixSigma: 2015

Best of iSixSigma: 2015

The best of iSixSigma 2015 features the highlights of this year’s content – as determined by our readers.

Case Study: Improving the Flow of Cargo and Documents in a Shipping Company – Part 2 of 2

Case Study: Improving the Flow of Cargo and Documents in a Shipping Company – Part 2 of 2

In this case study, a team wants to be sure their customer-focused business is satisfying its clients. Part 2 looks at making more improvements using just-in-time (JIT) principles.

Case Study: Improving the Flow of Cargo and Documents in a Shipping Company – Part 1 of 2

Case Study: Improving the Flow of Cargo and Documents in a Shipping Company – Part 1 of 2

In this case study, a team wants to be sure their customer-focused business is satisfying its clients. This week, Part 1 focuses on reducing the wait times associated with transferring cargo and documents.

Displaying Project Storyboards Reenergizes Effort

Displaying Project Storyboards Reenergizes Effort

Focus employee opinion on the benefits of Lean Six Sigma by highlighting process improvement successes through project storyboard displays.

How Do Organizations Sustain Improvements? Control!

How Do Organizations Sustain Improvements? Control!

Lean Six Sigma can have a major positive impact on organizations. Without appropriate control measures, however, improvements are unlikely to be maintained.

FMEA: Preventing a Failure Before Any Harm Is Done

FMEA: Preventing a Failure Before Any Harm Is Done

When designing a safe healthcare environment, a proactive approach is far preferable to a reactive approach. FMEA can help eliminate concerns early in the development of a process by prospectively analyzing for potential failure points.

Delight Customers: Reduce Defects in Service Delivery

Delight Customers: Reduce Defects in Service Delivery

A VOC survey revealed that a company's telephone operator response was poor and customer satisfaction was low. The resulting improvement efforts show how a service process can be turned around using Six Sigma.

Candidate Selection: Motivate the Best People to Choose Six Sigma

Candidate Selection: Motivate the Best People to Choose Six Sigma

The question is not how do we choose candidates but rather how do we cause A-players to choose to become Black Belts?

Creating a Recruiting Process: DFSS for Process Design

Creating a Recruiting Process: DFSS for Process Design

A pharmaceutical company applied selected DFSS tools to develop a new process for recruiting sales representatives using the IDOV (Identify, Design, Optimize, Verify) roadmap.

Achieving Breakthroughs by Using Policy Deployment

Achieving Breakthroughs by Using Policy Deployment

How can a company properly plan and execute a strategy? Today's best model is Hoshin Kanri, also known as policy deployment, which helps align a company's resources to its most critical tasks.

How Much Training Is Needed to Create Good Black Belts?

How Much Training Is Needed to Create Good Black Belts?

One would think that with the levels of standardization and process efficiency we drive in Lean Six Sigma that there would be consensus on how much training a certified Black Belt should receive. Nothing could be further from the truth.

Use Earned Value Management for Process Improvement

Use Earned Value Management for Process Improvement

To identify issues in a process without losing time by deep diving into the complete process, use earned value management (EVM) to measure cost and schedule compared to budget.

How a Company Can Involve Its Suppliers in Six Sigma

How a Company Can Involve Its Suppliers in Six Sigma

As companies concentrate on design and outsource more of the order fulfillment process, including manufacturing, their quality image is dependent on supplier performance. When is the right time to involve suppliers in a quality improvement initiative?

DMAIC Model Helps to Establish a Preventive Maintenance Program

DMAIC Model Helps to Establish a Preventive Maintenance Program

A provider of medical equipment, such as EKG machines, used Six Sigma to better detect potential errors in the equipment and prevent them from occurring.

Analytical Hierarchy Process (AHP) – Getting Oriented

Analytical Hierarchy Process (AHP) – Getting Oriented

The analytical hierarchy process (AHP) allows for better prioritization by simplifying customer assessments and making their results more meaningfully measurable. It can also be used for gaining group consensus.

Work-out: The Most Powerful Process Improvement Tool

Work-out: The Most Powerful Process Improvement Tool

Work-out is powerful by design as it engages the best thinking of the those in the organization who are closest to the processes and who invariably have a lot of ideas for improvement. Learn the phases and roles in the Work-out framework.

Before Deployment: ‘Minding Your Ps to Get Your Q’

Before Deployment: ‘Minding Your Ps to Get Your Q’

Answering two fundamental questions can help an organization honestly assess its readiness for adopting a Lean Six Sigma culture.

A Method for Picking Up the SLACK in a Team Project

A Method for Picking Up the SLACK in a Team Project

To obtain the benefits of a corrective and preventive action system but without dedicating resources to a full deployment, pick up the SLACK.

5S as a Tool for Gaining Buy-in

5S as a Tool for Gaining Buy-in

Starting an implementation with a 5S event can show employees how Lean Six Sigma works, and what its use will mean for them.

Bank Deposits: A Black Belt Case Study

Bank Deposits: A Black Belt Case Study

A Black Belt used Six Sigma to improve a transactional bank deposit process, resulting in yearly savings of $4 million.

Reducing Costs by Controlling Raw Material Consumption

Reducing Costs by Controlling Raw Material Consumption

Product manufacturers are pushed to produce quality products without exceeding budget. A textile processing mill followed the DMAIC approach for more effective resource management and thus to reduce expenditures.

Using Taguchi’s Loss Function to Estimate Project Benefits

Using Taguchi’s Loss Function to Estimate Project Benefits

A financial evaluation method should be easy to communicate to the project teams that will use it and should provide plausible estimations for decision making. Taguchi's Loss Function fits the bill.

Screening Tools Can Speed Up Six Sigma Projects

Screening Tools Can Speed Up Six Sigma Projects

Although they are not part of the typical DMAIC approach, these tools can decrease the time needed to find solutions.

Using Six Sigma to Fix a Deployment In Progress

Using Six Sigma to Fix a Deployment In Progress

In this case study, a company measures the impact a Six Sigma program has had on the business after one year. After sub-optimal results, the company creates a Six Sigma project to improve its Six Sigma program.

Applying Six Sigma to Improve Diagnostic Imaging

Applying Six Sigma to Improve Diagnostic Imaging

Six Sigma can help the traditional workflow of diagnostic imaging keep pace with the science delivering better equipment and information systems.

Zero Defects: What Does It Achieve? What Does It Mean?

Zero Defects: What Does It Achieve? What Does It Mean?

The use of slogans such as "zero defects" to spur quality can be counterproductive, detracting attention from the tried-and-true tools and culture associated with successful Six Sigma programs.

Using a Criteria-Based Matrix to Prioritize IT Projects

Using a Criteria-Based Matrix to Prioritize IT Projects

A common challenge for an information technology department is how to prioritize projects for the biggest benefit. Follow these eight steps to build a criteria-based matrix that provides effective prioritization for any organization.

What You May Not Know About Adding Variances

What You May Not Know About Adding Variances

Six Sigma instructors tell their students add variances, not standard deviations. What students may not have learned is that this additive property relies on the linearity of the transfer function.

When Does a Difference Matter? Using ANOVA to Tell

When Does a Difference Matter? Using ANOVA to Tell

Much of the Six Sigma DMAIC methodology is concerned with finding differences. But often it ends up being more important to learn "does the difference really matter?" ANOVA is an hypothesis testing tool that can help answer that question.

Carefully Planned Kaizens Can Lead to Immediate Change

Carefully Planned Kaizens Can Lead to Immediate Change

Organizations considering Kaizen events must be ready to make a commitment to change management by properly preparing attendees for the goals of the event, executing the event smoothly and implementing solutions in a timely and effective manner.

Seeing Red: Integrating Balanced Scorecard and Six Sigma

Seeing Red: Integrating Balanced Scorecard and Six Sigma

The balanced scorecard enables an organization to maintain the perspective of various stakeholders while providing a complete assessment of organizational progress. It can help improve the performance in one area without harming another.

Linear Regression: Making Sense of a Six Sigma Tool

Linear Regression: Making Sense of a Six Sigma Tool

Linear regression is often considered difficult or confusing by those practitioners just beginning to delve into the Six Sigma toolkit. Making sense of it starts at a basic level.

A System for Colleague Consulting Among Black Belts

A System for Colleague Consulting Among Black Belts

Black Belts have a counseling resource that is often ignored or underutilized – the knowledge and experience of their peers. Formalize knowledge sharing with a structured approach to collegial problem solving.

Debunking IT Isolation in Search of Quality and Savings

Debunking IT Isolation in Search of Quality and Savings

Six Sigma is used effectively in manufacturing, service, financial and educational settings to improve processes and achieve time and cost benefits by eliminating waste and inefficiencies. With a little adaptation, Six Sigma can do the same for IT departments.

Three Rules for Data Analysis: Plot the Data, Plot the Data, Plot the Data

Three Rules for Data Analysis: Plot the Data, Plot the Data, Plot the Data

Using graphical tools, a refrigerator manufacturer analyzed supplier data to identify the best sources for parts. This case study illustrates how these simple yet powerful tools can be applied to any industry or process.

Building Cultural Acceptance Key to Lean Transformation

Building Cultural Acceptance Key to Lean Transformation

When it comes to Lean, the difference between success and failure is in cultural acceptance and the ability of an organization to accept change -- not just Lean change, but change in general.

Analyzing Experiments with Ordered Categorical Data

Analyzing Experiments with Ordered Categorical Data

Six Sigma projects often deal with experiments whose outcomes are ordered categorical data, rather than continuous. It is important to know the right analysis methods for these cases, such as Jeng and Guo’s weighted probability-scoring scheme (WPSS).

What Belts Should Know About the Cost of Poor Quality

What Belts Should Know About the Cost of Poor Quality

With a firm understanding of COPQ – both what it includes and what it does not – Belts can determine and justify projects, and gain buy-in for efforts based on financial findings.

5 Six Sigma Deployment Mistakes – And How to Avoid Them

5 Six Sigma Deployment Mistakes – And How to Avoid Them

Years of Six Sigma deployments have created a wealth of both success stories and lessons about process challenges -- learn to steer clear of others' mistakes.

Helping the Help Desk Satisfy Customers More Quickly: An iSixSigma Case Study

Helping the Help Desk Satisfy Customers More Quickly: An iSixSigma Case Study

A company in India implemented Lean Six Sigma to achieve dramatic improvements in its help desk operations.

Leveraging Kano and QFD for Requirements Management

Leveraging Kano and QFD for Requirements Management

Used in combination, the Kano survey and QFD tools provide companies with the ability to maximize customer satisfaction.

TOC Tools Help Find the Right Lean Six Sigma Projects

TOC Tools Help Find the Right Lean Six Sigma Projects

Two tools within the theory of constraints method -- bottleneck analysis and current reality tree -- can help identify the real pain ailing an organization and lead to the selection of relevant LSS improvement projects.

An Accelerated Project Approach Can Build Support for Six Sigma

An Accelerated Project Approach Can Build Support for Six Sigma

Using an accelerated approach, projects can take as little as one week to complete. This requires good planning, participation by the key stakeholders and a commitment to rapidly working through the DMAIC logic to make sustainable improvements to process performance.

Manage Control Limits When Implementing Statistical Process Control

Manage Control Limits When Implementing Statistical Process Control

Learn how best to introduce statistical process control in an existing production environment where not all processes are in control and fully capable.

Balancing Roles and Responsibilities in Six Sigma

Balancing Roles and Responsibilities in Six Sigma

A simple way for a company to assign and balance Six Sigma roles and responsibilities is to apply the RACI model, which identifies who in an improvement project is responsible, accountable, consulted and informed.

Applying Theory of Constraints to Manage Bottlenecks

Applying Theory of Constraints to Manage Bottlenecks

In order to increase throughput, operations managers must focus on identifying and improving process bottlenecks. The theory of constraints can help.

Case Study: Improving Medical Bill Review Cycle Time

Case Study: Improving Medical Bill Review Cycle Time

The accounts payable department of a healthcare system completed a Six Sigma project to address the high volume of invoices being processed and to develop a system for monitoring how well new processing-time standards are being met.

Involving Finance in Six Sigma – Do It Early and Fully

Involving Finance in Six Sigma – Do It Early and Fully

How confident can a company be that claims of Six Sigma benefits actually impacted the bottom line? BHP Billiton Base Metals found an answer through the involvement of the finance department in its deployment of Six Sigma.

Using ANOVA to Find Differences in Population Means

Using ANOVA to Find Differences in Population Means

Analysis of variance (ANOVA) is a statistical technique for determining the existence of differences among several population means. Follow along step by step on this overview of ANOVA.

Improving Supply Chain Quality Through Hoshin Kanri

Improving Supply Chain Quality Through Hoshin Kanri

Hoshin kanri is a methodology to capture strategic goals and integrate these goals with your entire organization’s daily activities.

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