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What to Do with Non-normal Data; Prioritize VOC Questions

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iSixSigma Insights  -  August 24, 2009  -  Vol. 9, #156  -  ISSN: 1530-7603

In This Issue

Tips for Recognizing and Transforming Non-normal Data

Practitioners can benefit from an overview of normal and non-normal distributions, as well as familiarizing themselves with some simple tools to detect non-normality and techniques to accurately determine whether a process is in control and capable.
http://www.isixsigma.com/library/content/c090824a.asp

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New Six Sigma Job Openings


Managing Consultant
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Lean Six Sigma Consultant-Dc Area Will Relo
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Recent Quality Discussions

Prioritize VOC Questions
We get the voice of the customer at the start of a DFSS project. The VoC is what people say in response to questions that we pose. Assuming that we need to prioritize which questions get asked (on a survey or interview), what are the structured tools for prioritizing these questions?

"In other words, if you wanted the answers to 100 questions right now, but couldn't afford to get them answered (for reasons of time, money or patience), how would you decide which questions do need to be asked now? Is there a tool in the toolbox of DFSS or marketing or survey design?
http://www.isixsigma.com/forum/showmessage.asp?messageID=158187

Taguchi Design
I'm new to the Taguchi method, and I hope somebody can guide me. I have a question: If I have a three-factor design with three levels, what type of orthogonal array OA I should use - L8, L9 or L27?
http://www.isixsigma.com/forum/showmessage.asp?messageID=158174

Fault Tree vs. FMEA
Can anyone explain what a fault tree is and how it is different from an FMEA?
http://www.isixsigma.com/forum/showmessage.asp?messageID=158172

Completing Gage R&R
I have data for customer satisfaction from the last three months. How do I go about doing a Gage R&R on this in my Measure phase?
http://www.isixsigma.com/forum/showmessage.asp?messageID=158148

Understanding Configuration Management
I am looking for more information on configuration management as it applies to the AS9100 standard. When searching the web there is information for configuration management as it applies to software. My understanding is that configuration management is a discipline that involves controlling all of the documents that are pertinent to a particular product from release and any changes.
http://www.isixsigma.com/forum/showmessage.asp?messageID=158160

The Latest News & Press Releases

  • Subex Ltd. Names Black Belt Tambay Vice President of Human Resources
  • Watlow Electric Finds Value in Lean Accounting
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  • Chennai's Vestas Wind Energy India Saves $10 Mil with Lean Six Sigma
  • PowerSteering Announces Next Webcast Featuring Mercy Medical Center
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  • Lean Six Sigma Supplement Training for MBBs and BBs - Colorado [Sep 28]
  • 3-Day ISO 9001:2008 Internal Auditor Training - New York [Sep 28]
  • Six Sigma JumpStart - Washington, DC [Sep 28]
  • Six Sigma Green Belt - California [Sep 28]
  • Lean Six Sigma Green Belt for Healthcare - Ontario, Canada [Sep 28]
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