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In This Issue
TQM Case Study: Newspaper Focuses on Customer Service
Quality in the Total Quality Management (TQM) method is defined as customer delight. Therefore, improving customer service was an important focus of the projects completed within the deployment of TQM in a mid-sized newspaper in India. The projects detailed in Part 2 of this three part series involved adjusting advertisement deadlines and reducing the number of billing errors.
http://www.isixsigma.com/library/content/c090928b.asp
SigmaPro Online LSSBB and MBB Certification Programs Sponsor Message
 Are you looking for the best training value in the industry? If so, check us out. SigmaPro offers a full suite of public courses for Champions, Master Black Belts, Black Belts and Green Belts with industrial and service specializations. You might also be interested to know that our highly acclaimed Lean Sigma Black Belt certification program will now be available online with live instructions beginning in October 2009! SigmaPro offers significant discounts for multiple registrants. Call +1.970.207.0077 for more information.
http://www.sigmapro.com/usa |
New Six Sigma Job Openings
Business Improvement Black Belt
Rolls-Royce North America | US-Texas-Fort Worth
http://jobs.isixsigma.com/apply.asp?ID=11371
Manager-Six Sigma Project Strategy
American Express | US-Connecticut-Stamford
http://jobs.isixsigma.com/apply.asp?ID=11531
Global Lean Process Leaders
AstraZeneca | US-Delaware-Delaware
http://jobs.isixsigma.com/apply.asp?ID=11376
Director, Project Management
Unitedhealth Group . | US-Minnesota-Minneapolis
http://jobs.isixsigma.com/apply.asp?ID=10769
Senior Project Manager-Black Belt
Calpine Corporation | US-Texas-Houston
http://jobs.isixsigma.com/apply.asp?ID=11374
Continuous Improvement Engineer
BD | US-North Carolina-Durham
http://jobs.isixsigma.com/apply.asp?ID=11370
Lean Six Sigma Black Belt
LP Building Products | US-Texas-Jasper
http://jobs.isixsigma.com/apply.asp?ID=11373
Six Sigma Black Belt
CS International | US-Texas-Houston
http://jobs.isixsigma.com/apply.asp?ID=11372
Plant Continuous Improvement Manager
Ocean Spray Cranberries, Inc. | US-New Jersey-Bordentown, New Jersey
http://jobs.isixsigma.com/apply.asp?ID=6168
Senior Project Manager-Six Sigma Master Black Belt
National Life Group | US-Vermont-Montpelier
http://jobs.isixsigma.com/apply.asp?ID=11119
Recent Quality Discussions
Writing VOC Questions
I am searching for open-ended questions that would help me extract the voice of the customer and the voice of the stakeholder for developing a charter for an event that will try and standardize Project Management across four separate organizations and also provide the most efficient manner in conducting the Project Management process.
http://www.isixsigma.com/forum/showmessage.asp?messageID=159186
Metrics for Custom Built Products
My company is considering changing from the RTY metric to the DPMO metric in four of its plants to provide a 'common' measure of performance across the plants for upper management. Our plants are job shop and batch process in form. We do not mass produce the same products. We manufacture and assemble smaller (less than 10) quantities of products that we sell to our customers. Is the DPMO metric the best metric for measuring product quality in a custom build environment? What metric would be better and why?
http://www.isixsigma.com/forum/showmessage.asp?messageID=159197
Productivity Metric for Police
I am looking for a list of performance metrics used for police. I am specifically looking for metrics that define productivity. The officers here work for more than 12 hours, sometimes even more, and their duties are rotated.
"How can we calculate productivity here? If an officer is supposed to go and question someone, what if that person is not available at the address and the cop ends up going twice or more? There are several such situations. So instead of re-inventing the wheel, it would be great if someone could help me with something existing.
http://www.isixsigma.com/forum/showmessage.asp?messageID=159115
Belt Differences
What is the real difference between Green Belts and Black Belts?
http://www.isixsigma.com/forum/showmessage.asp?messageID=159157
Determining Normality
Is there anyone out there in 'Stat-land' who has an easy way to determine if a distribution is normal or not if you do not have access to any stat software?
"I am doing an instruction on Cp indexes for normal distributed data, and I need a good an easy way to estimate if it is OK or not to use the indexes. Anyone have a good 'shoot from the hip' way that works?
http://www.isixsigma.com/forum/showmessage.asp?messageID=159159
The Latest News & Press Releases
Rutgers Announces Lean and Six Sigma Green Belt Training Programs
http://www.isixsigma.com/library/content/n090924a.asp
- Ontario's Excellence in Manufacturing Consortium Increases Funding for Lean Training
- Lean Six Sigma Company Thorn Lighting's Spennymoor Facility Named Britain's Best Factory
- SIX SIGMA iPhone Application Now Available on the iTunes App Store
- UK's Airedale NHS Trust Reinforces Commitment to Lean
- Symmetri Marketing Group LLC Hires Black Belt Koenigs as Business Development Manager
http://www.isixsigma.com/ne/news/
Upcoming Conferences & Training Events
Prepare to earn industry-recognized certifications from Villanova University 100% Online!
http://www.isixsigma.com/r.asp?id=5263
iSixSigma Live! Summit & Awards in Miami, Feb. 1-4, 2010
http://live.isixsigma.com/events/summit/south_beach/2010/register.html
Additional conferences & training events:
- Lean Six Sigma Green Belt Training - brighton, United Kingdom [Oct 19]
- Balanced Scorecard Certification - Texas [Oct 19]
- Lean Six Sigma Black Belt - Ontario, Canada [Oct 19]
- Master Black Belt Development Program - Penang, Malaysia [Oct 19]
- Lean Awareness Program - Bangalore, India [Oct 19]
- Lean Six Sigma Green Belt for Manufacturing - Alberta, Canada [Oct 20]
- Transactional Lean - Colorado [Oct 20]
- TRIZ - Colorado [Oct 21]
- Advanced Decision Making - Illinois [Oct 21]
- Six Sigma Green Belt Training - Indore, India [Oct 21]
http://www.isixsigma.com/ne/events/
Radio Host to Emcee iSixSigma Live! Summit & Awards
Steven Wilson, host of Quality Conversations on BlogTalkRadio, is the emcee for the 2nd Annual iSixSigma Live! Summit & Awards - Practices That Make Profits.
His program, Quality Conversations, serves as a platform for communicating the best and brightest strategies, methods and tools for all those interested in improving quality and business process excellence within their companies.
His years of practical experience and knowledge acquired from dozens of interviews will guide our discussions throughout the iSixSigma Live! Summit & Awards, Feb. 1-4 in Miami.
Register by Oct. 14 and save $200! |
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