Preparing a Successful Survey; Lean and Little's Law

iSixSigma Insights  -  October 1, 2009  -  Vol. 9, #167  -  ISSN: 1530-7603

In This Issue

Preparing a Successful Survey; System for Peer Consulting

• Financial Services: "Nine Steps to Create a Great Customer Survey: Part One"
  Many organizations use surveys to gather information to learn more about their customers. To prepare a successful survey, practitioners should follow nine basic steps that focus on its design and audience; the first three steps are explored here.
  http://finance.isixsigma.com/library/content/c090930a.asp
  
  
• Europe: "A System for Colleague Consulting Among Black Belts"
  Many Black Belts may not have considered that they have a counseling resource that is often ignored - the knowledge and experience of their peers. Colleagues probably face similar issues and may have found solutions everyone could benefit from.
  http://europe.isixsigma.com/library/content/c060405b.asp
  
  

Applying Six Sigma to Six Sigma

Are you under constant pressure to demonstrate tangible benefits from your organization's use of Lean Six Sigma? If so, you can benefit from incorporating the same rigor and measurement focus of Six Sigma to your Six Sigma program itself. In this webcast recording, PowerSteering Black Belt and Director of Six Sigma Randy Clark discusses how to drive sustainable Six Sigma value through: Applying data-driven analysis to your Six Sigma deployment processes Identifying and replicating the key drivers of project value Improving project selection using scoring and prioritization techniques View Now PowerSteering is the leading provider of software for managing Lean Six Sigma, IT, New Product Development and other strategic programs. For more information, visit powersteeringsoftware.com.

New Six Sigma Job Openings

Looking for Six Sigma Talent?

Recent Quality Discussions

The Latest News & Press Releases

• Quality Shift Pays off for Life Sciences Technology Provider Millipore
  
• Serica Technologies Names Black Belt Rao Vice President of Advance Manufacturing
  
• Ontario's Excellence in Manufacturing Consortium Increases Funding for Lean Training
  
• Rutgers Announces Lean and Six Sigma Green Belt Training Programs
  
• Lean Six Sigma Company Thorn Lighting's Spennymoor Facility Named Britain's Best Factory

Upcoming Conferences & Training Events

• Lean Flow Fundamentals - Texas [Oct 26]
• Six Sigma Leadership - Illinois [Oct 26]
• Six Sigma Green Belt - Toronto, Canada [Oct 26]
• TRIZ - Colorado [Oct 27]
• Using Minitab to Create & Interpret DOE - Pennsylvania [Oct 28]
• Healthcare Claims Management Summit - Florida [Oct 28]
• Master Black Belt - New York [Oct 28]
• Lean Awareness Program - Chennai, India [Oct 31]
• Lean Six Sigma Weekender Black Belt Training - New Delhi, India [Oct 31]
• Project Risk Management - California [Oct 31]

Last Week to Register - 2009 DoD Breakthrough Convention

October 14-16, 2009  •  Lansdowne, Va. Join more than 500 Lean Six Sigma and process excellence leaders from across the Department of Defense for the 2009 DoD Breakthrough Convention - Performance. Hear directly from the Deputy Secretary of Defense and Chief Management Officer, the Honorable William J. Lynn III, as well as Service Secretaries, Deployment Leaders and Transformation Leaders across the branches and agencies. There are two ways to confirm your attendance: Day guest: $59/day Overnight guests: $199/night Register now! Register online at https://resweb.passkey.com/go/DOD2009 before October 5 to assure your convention seat. (Note: This symposium requires an access code from your service/organization Lean Six Sigma/Continuous Process Improvement lead in order to attend.)

Removal Information