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How and What to Ask Customers; Live! Summit: Speaker Sneak Peek

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iSixSigma Insights  -  October 29, 2009  -  Vol. 9, #175  -  ISSN: 1530-7603

In This Issue

How and What to Ask Customers: LSS a Door to Innovation

Sign up for the iSixSigma newsletters and be notified when the latest articles become available. Recent iSixSigma Channel highlights include: New articles are published weekly. Why not sign up for other newsletters...they are free, they only come once every two weeks and you can be assured that your privacy is protected.

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New Six Sigma Job Openings


Sr. Business Analyst
NiSource | US-Pennsylvania-Smithfield
http://jobs.isixsigma.com/apply.asp?ID=11718

Senior Business Analyst (Process/Transformation)
TELUS Communications Inc. | Canada-All-Various
http://jobs.isixsigma.com/apply.asp?ID=11638

Director, Project Management-Biotechnology
Pivotal Search | US-Massachusetts-Boston
http://jobs.isixsigma.com/apply.asp?ID=11635

Blackbelt Operational Excellence Consultant
Billings Cilnic | US-Montana-Billings
http://jobs.isixsigma.com/apply.asp?ID=11636

Lean Six Sigma Black Belt
HB Fuller | US-Minnesota-Minneapolis/St. Paul
http://jobs.isixsigma.com/apply.asp?ID=11634

Business Improvement Black Belt
Rolls-Royce North America | US-Texas-Fort Worth
http://jobs.isixsigma.com/apply.asp?ID=11371

Lean Six Sigma Black Belt
HB Fuller | US-Minnesota-Minneapolis/St. Paul
http://jobs.isixsigma.com/apply.asp?ID=11634

Managing Consultant
Morpheus Search Partners Limited | United Kingdom-Various
http://jobs.isixsigma.com/apply.asp?ID=4042

Sox Internal Controls Specialist
Fannie Mae | US-DC-Washington
http://jobs.isixsigma.com/apply.asp?ID=8305

Lean Six Sigma Training Specialist
The Madison Davis Group | Germany-Various
http://jobs.isixsigma.com/apply.asp?ID=900

Recent Quality Discussions

Who Is the Real Customer?
Some questions that may help align thinking: 1. How and why was this process selected?; 2. Who is unhappy with the current process? Who will benefit if it is 'improved'?; 3. What are the metrics of the PROCESS itself? How will you even know if it has been improved?; 4. What is the objective of this process? Minimize payroll? Maximize parity? Reduce unwanted turnover? Satisfy a policy?
http://www.isixsigma.com/forum/showmessage.asp?messageID=160057

Diet Six Sigma
Bottom line is that the concept of diet and lifestyle change was used as a metaphor for Six Sigma deployments. Some organizations like the quick hit aka diet loss via a grapefruit or onion soup approach while others actually change their eating habits and lifestyle and thus have long term sustainable results. Much like SS deployments. It is not another variation of SS although this person tried to move it in that direction...
http://www.isixsigma.com/forum/showmessage.asp?messageID=160060

Paired T Test: Defining Hypothesis
My aim is to statistically check that my FEA predicts life within 10% of test life, so I am using a paired t test...
http://www.isixsigma.com/forum/showmessage.asp?messageID=160069

BDP Call Centers
Does anyone know of companies who have been able to effectively use visual boards in a call center/transactional environment?
http://www.isixsigma.com/forum/showmessage.asp?messageID=160083

T Test or Anova
Why not do a t test multiple times rather than Anova?
http://www.isixsigma.com/forum/showmessage.asp?messageID=160090

The Latest News & Press Releases

iSixSigma's Top 10 Showcases Best Places to Work for Six Sigma Professionals
http://www.isixsigma.com/library/content/n091026b.asp

PowerSteering Software Congratulates Customers for Outstanding Six Sigma Achievements
http://www.isixsigma.com/library/content/n091026c.asp

  • SABIC Innovative Plastics Chooses Lean Work Process Management Software from GE
  • Accenture Introduces Lean Six Sigma Program to Nigerian Oil Industry
  • Society of Manufacturing Engineers Publishes Kaizen Event Field Book
  • Powersteering Software Congratulates Customers for Outstanding Six Sigma Achievements
  • iSixSigma's Top 10 Showcases Best Places to Work for Six Sigma Professionals
http://www.isixsigma.com/ne/news/

Upcoming Conferences & Training Events

Prepare to earn industry-recognized certifications from Villanova University 100% Online!
http://www.isixsigma.com/r.asp?id=5263

iSixSigma Live! Summit & Awards in Miami, Feb. 1-4, 2010
http://live.isixsigma.com/events/summit/south_beach/2010/register.html

Additional conferences & training events:
  • Six Sigma Black Belt - Dubai, United Arab Emirates [Nov 16]
  • Lean Flow Fundamentals - California [Nov 16]
  • Six Sigma Black Belt - Arizona [Nov 16]
  • Six Sigma Lean Management Training - Breukelen, Netherlands [Nov 16]
  • Lean Six Sigma Service Excellence Green Belt Certification - Washington [Nov 16]
  • The Six Sigma Green Belt Program - Bogotá, Colombia [Nov 19]
  • Six Sigma White Belt - Ohio [Nov 19]
  • Lean Leader Certification Workshop - Bangalore, India [Nov 21]
  • Six Sigma Green Belt Certification Program - Delhi, India [Nov 21]
  • Lean Processes and Tools Training - brighton, United Kingdom [Nov 23]
http://www.isixsigma.com/ne/events/

iSixSigma Live! Summit & Awards: Speaker Sneak Peek

iSixSigma Live! Summit & AwardsThere are many reasons why you should attend the 2nd Annual iSixSigma Live! Summit & Awards (Feb. 1-4, Miami). One of those reasons is returning-by-popular-demand speaker, Ellen Domb, an expert on the Theory of Inventive Problem Solving (TRIZ) - an innovation methodology that has applications within Lean Six Sigma.

In Miami, Dr. Domb will speak about "Innovation on Purpose - Not Waiting for the Light Bulb to Turn On"; and teach a Master Class on Systematic Innovation.

But first, on Tuesday, November 3rd, Dr. Domb will be a guest on Steve Wilson's Quality Conversations on BlogTalkRadio. Click and listen at 11 a.m. PT to a discussion on "TRIZ Techniques and Their Practical Application."

Then register to hear Dr. Domb in person at the iSixSigma Live! Summit & Awards!

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For past issues or to read this issue online, visit:
http://www.iSixSigma.com/newsletter/archive/

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