WEDNESDAY, MAY 23, 2012
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Operations Human Resources

Human Resources

Applying Criteria-Based Matrix to Prioritize IT Projects

One of the common challenges for a company’s information technology (IT) department is how to prioritize IT projects that can deliver the greatest benefits to the business. A criteria-based matrix can be an effective tool in prioritizing IT projects.

Applying Six Sigma to Software Implementation Projects

Six Sigma can be applied to software implementation projects as well as software development. Two project scenarios that feature common pain points provide examples of how Six Sigma can address software implementation issues.

Ask Dr. Mikel Harry: How Can Six Sigma Be Applied to Human Resources?

Dr. Mikel Harry answers the question, “How can Six Sigma be applied to the Human Resources (HR) function?”

Controlling the Process That Controls Business Processes

The same methods (Lean Six Sigma) which transformed manufacturing and transactional processes into smooth, high efficiency processes also will work in software and IT, if adapted to recognize the differences in these processes.

Creating a More Accurate IT Availability Definition

Although the availability numbers IT providers give might be numerically correct, they may not be a true representation of the real business situation. For more accurate predictions, use the outside in and rolled throughput approaches.

Dispute Resolution: Facilitators, Mediators, Arbitrators

Dispute resolution has become a popular way to identify the root cause of a problem and to build a solution strategy – both in and out of the business world. The three resolution processes are facilitation, mediation and arbitration.

Every Reason That HR Should Be Involved in Six Sigma

Human resources (HR) professionals who have a background or education in basic project management are a valuable commodity to their company. Being well versed in an improvement methodology, such as Six Sigma, is an even bigger plus.

Improving Help Desk Functions by Using Lean Six Sigma

Value stream analysis can uncover activities that add waste to a typical help desk organization. Then that analysis can lead to the implementation of a Lean Six Sigma help desk design, along with the necessary tools to ensure success.

Leverage ITIL and Six Sigma Together to Maximize Outcome

The Information Technology Infrastructure Library (ITIL) Framework is a set of best practices that facilitate delivery of high quality IT services. Combined with Six Sigma, ITIL serves as a model that prompts organizations to use maximum synergy.

Objective Defect Evaluation Leads Improvement Efforts

In order to objectively analyze and take corrective action in instances where the best improvement project is not immediately visible, assigning severity, failure effect and end effect numbers to each option may help practitioners make the next move.

Optimizing Software/IT Role in a Typical Organization

In software and IT projects most failures are related to the lack of an understanding of what the customer really expects the system to do (operational requirements) and why (business results). But a program like Six Sigma can resolve many issues.

Problem Management: Coordinating ITIL and Six Sigma

Applying both the Information Technology Infrastructure Library and Six Sigma to the many requirements businesses are considering information technology (IT) functions can help IT units provide the best value to their companies and their customers.

Process Improvement and Technology: The Virtuous Cycle

Implementing the "virtuous cycle" can help a business ensure that its IT organization can best fulfill its challenge of driving most of the process improvements in throughout the business as well as improving its own processes.

Roadmap for Integrating ITIL, CMMI and Lean Six Sigma

Business leaders who want to enjoy the benefits of the combined methodologies and frameworks of ITIL, CMMI and Six Sigma need a clear implementation roadmap — a roadmap that highlights the sequence of key tasks along the path of integration.

Six Sigma Aids in IT Employee Resource Planning

Effective resource planning is an important part of any process improvement program, including those in IT. Formalizing processes and developing measurement systems helps to determine the value of internal projects from a human capital perspective.

Six Sigma And MIS: A New Partnership

Six Sigma initiatives will increasingly focus their solutions on information systems. With a strong partnership between Six Sigma and IT, organizations can make more informed investment decisions about process improvement projects.

Six Sigma Applies to IT, as Evidenced by Success

Recapping some of the successes that have been achieved with Six Sigma in IT and describing some of the IT activities to which Six Sigma can be applied, should clearly answer the question “Does Six Sigma apply to IT?” with a resounding “yes!”

Six Sigma Projects in the Human Resources Department

Human resources is no different than any other aspect of a business in being able to deliver Six Sigma projects with significant financial benefits to the company. Projects are directed toward the internal customer or toward the external customer.

Six Sigma Tools for Every Day Projects and Processes

Six Sigma leaders often tout the benefits of Six Sigma concepts, tools and approaches for Six Sigma projects. Incorporating Six Sigma tools into every day software development and IT processes will also result in better products and greater success.

Software Development Assessments for the 21st Century

How does an organization start the process of driving change, without investing significant time in resource-intensive assessments to establish a quantitative baseline and measure subsequent performance progress? The answer may lie in web technology.

Using Six Sigma for Assessing Employee Satisfaction

Satisfied employees can be a factor in the struggle to gain market share, to deliver customer delight, to innovate and to deliver a better bottom line. Using Six Sigma can not only improve morale, it can help assess employee satisfaction levels.

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