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Six Sigma & Quality Article Archive
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Quality Spotlight Archive | Management Spotlight Archive | Tools Spotlight Archive Readers' Choice: View All Top-Rated Articles Archives by Year: 2009 | 2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 | 2001 | 2000 - Is Process Management Right For Your Business?
Process management involves defining macro and micro processes, assigning ownership, creating responsibilities for the owners who control the processes, and measuring the performance of each process. Learn why coupling process management with Six Sigma is unstoppable. Read the full article. December 18, 2000
- DMAIC Versus DMADV
DMAIC and DMADV are two Six Sigma methodologies that eliminate defects from a process or product. Learn about DMAIC and DMADV and when it is most appropriate to use each methodology. Read the full article. December 11, 2000
- Organizing Your Quality Life
Getting your Quality life in order is no easy task. But just as we teach our businesses that processes are necessary to increase productivity, effectiveness and efficiency, we too must have processes to control our daily work lives. Here are some useful Quality processes. Read the full article. December 4, 2000
- Quality Job Hunt Preparation
Whether you are dissatisfied with your current job, or looking to expand your professional horizons, now is the time to prepare your resume/curriculum vitae for your perfect Quality position. Read the full article. November 26, 2000
- Keep Employees Energized on Quality
Without employee contributions, we might as well hang a sign in the window and close up shop. We need to make sure that employees are always contributing to their maximum extent -- we need to keep them energized on Quality. Read the full article. November 12, 2000
- Celebrate Quality Projects and Accomplishments
Celebrations and awards not only serve to honor the accomplishments of successful Quality projects and employees, they bolster and endorse the specific actions, behaviors and values that your business is striving to put in place as a Quality culture. Read the full article. November 5, 2000
- Defining Six Sigma For Your Business Or Organization
What is Six Sigma? Why do we need Six Sigma? Explaining Six Sigma is no easy task, but as a Quality professional we are expected to clearly articulate the benefits and necessity. If you can't, you risk losing believers within your business. Use this simple 3 step explanation to help guarantee your success. Read the full article. October 29, 2000
- Online Holiday Shopping at 2 Sigma
Holiday season sales will be up 100% to about $10 billion, and customers expect 100% Web site availability, order status and online customer service. This year the price of admission to the online market is much steeper. Is your business operating at 6 sigma...or 2 sigma? Improve your customer experience by measuring it. Read the full article. October 22, 2000
- Is CRM The Six Sigma of The New Economy?
The Internet eliminates entry barriers to global markets and little differentiates your business from your competition. Will Baldridge, TQM and Six Sigma support your Internet business processes, or will new e-conomy tools, such as CRM, become as necessary as FMEA and SPC for understanding and evaluating customer needs? Read the full article. October 15, 2000
- Why Don't More Leaders Get It? Explanations for Six Sigma
Why don't leaders of companies recognize the power of a Six Sigma quality program and the benefits to the company? You may be explaining it the wrong way. Read about these traps and how to avoid them during your next explanation. Read the full article. October 8, 2000
- Increasing Customer Interactions
Even the Internet economy requires customer interaction for quality purposes. Learn how to build productive customer relationships that help you offer higher quality products and services. Read the full article. October 1, 2000
- Service is the Key to Success
Improve your quality and business performance through world-class customer service. Read the full article. September 24, 2000
- An Introduction to ISO 9000, 9001, 9002, ISO 9000:2000
As geographic barriers between countries deteriorate with the continued evolution of the Internet, ISO 9000 may be one of the largest differentiators between you and your competitors. Already, ISO 9000 plays a key role in winning new customers, maintaining satisfied current customers, accessing foreign countries and dealing with the government. Read the full article. September 17, 2000
- DFSS Technology Tips
New technology implementations can be tricky business for Quality professionals. Not only do you have to understand the technological impact, but you must implement it in a manner that the business will accept. This article summarizes lessons-learned involving champions, modifying culture and behaviors, performing a gap analysis, involving employees, and eliminating process exceptions. Read the full article. September 10, 2000
- Measurement System Analysis Resolution / Granularity
Use measurement system analysis to appropriately specify your data collection resolution. Measurement system analysis can also determine if results are biased and if variability is an issue in your data taking methods. Read the full article. September 3, 2000
- The Cause and Effect Diagram (a.k.a. Fishbone)
The cause and effect (fishbone) diagram will help you visually display the many potential causes for a problem or effect. Don't be fooled by tool rules; Kerri Simon teaches you to modify the tool for your specific project and subject matter. Free templates are included so you can begin using this tool today. Read the full article. August 27, 2000
- Rounding and Round-Off Rules
Simple rules for appropriately rounding your statistical data. Read the full article. August 13, 2000
- Variation - The Root Of All Process Evil
Learn how to evaluate and eliminate variation in your business processes using a range of statistical tools and formulas. Read the full article. August 6, 2000
- Make Quality Tools Work For You!
Quality tools should work towards your specific need, not force you to modify your behaviors based on rules for using the tools. Learn how to modify some tools to make them work for you. Read the full article. July 30, 2000
- How Your Curiosity Can Keep the Wheels of Collaboration Turning
Break through limiting assumptions to improve your quality performance and collaboration with these 3 easy steps. Read the full article. July 23, 2000
- Linking Quality to Business Finances
Learn why linking Quality to financial results benefits everyone in the business. Read the full article. July 16, 2000
- Calculating Sample Size
Determining sample size is a very important issue because samples that are too large may waste time, resources and money, while samples that are too small may lead to inaccurate results. Learn how to determine the sample size necessary for correctly representing your population. Read the full article. July 9, 2000
- Is There Bias In Your Random Sample?
Learn how to randomly sample your population to ensure no bias. Read the full article. July 2, 2000
- Is Benchmarking Worth It?
Most business professionals don't understand how easy it is to benchmark and improve processes if you look in the right places. Learn how to identify and adapt best practices from other organizations. Read the full article. June 25, 2000
- How To Implement Quality
Three key steps to a successful Quality program implementation. Read the full article. June 18, 2000
- Meeting Action Item Planning Worksheet
Ensure project progress by assigning and tracking follow-up action items and tasks with this free meeting action item planning worksheet. Read the full article. June 11, 2000
- How To Select A Quality Improvement Project
Don't start a process improvement project unless it's the right one. Here are some helpful guidelines for project selection. Read the full article. June 4, 2000
- Integrating Quality With Integrity
Make the connection between personal integrity and quality from day one. Read the full article. May 26, 2000
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