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Quality Article Archive
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Quality Spotlight Archive | Management Spotlight Archive | Tools Spotlight Archive Readers' Choice: View All Top-Rated Articles Archives by Year: 2009 | 2008 | 2007 | 2006 | 2005 | 2004 | 2003 | 2002 | 2001 | 2000 - Interaction Key to Conducting High-impact Training
Many Belts are asked to teach others about Six Sigma. To make the best use of the time allotted, Belts must conduct high-impact training. This means leaving a lasting impression and ensuring that the students fully understand what they have learned. Read the full article. October 12, 2009
- iSixSigma's Inaugural Hall of Fame Inductee: Bill Smith
The late Bill Smith, widely regarded as the “Father of Six Sigma,” was inducted into iSixSigma’s Six Sigma Hall of Fame during a ceremony at the iSixSigma Live! Summit & Awards this past January. Nominations are now open for next year's honoree. Read the full article. September 3, 2009
- Newspaper Aims to Improve Printing: A TQM Case Study
Caught in an exploding market, the management of a media organization realized that improving the quality of printing of its newspaper was imperative to survival and progress. The organization used total quality management (TQM) to guide their work. Read the full article. August 17, 2009
- Breakthrough Change: What It Means and Why It's Needed
To understand what breakthrough means and why it's an important part of any continuous improvement program, it helps to take a look at the history of the term in regard to Six Sigma and how the concept fits with another familiar idea: control. Read the full article. August 3, 2009
- Managing COPQ by Analyzing and Optimizing Thresholds
Threshold investigations should be an integral part of any continuous improvement program. By optimizing thresholds, Belts can yield incredibly significant and immediate results because thresholds directly affect scrap and lost sales. Read the full article. July 27, 2009
- Delight Customers: Reduce Defects in Service Delivery
Recently, a VOC survey revealed that operator response at a company was poor and customer satisfaction was low. The resulting improvement efforts serve as an example of how a service process can be turned around using the principles of Six Sigma. Read the full article. May 11, 2009
- Review All Components for Well-rounded Process Analysis
Too often processes are simply represented in boxes and arrows. While this final result of an analysis is beneficial, practitioners should ensure they are considering the many factors and components that influence a process and how it is viewed. Read the full article. April 20, 2009
- Lean Services: Doing Transactions Right the First Time
In services, the most efficient method for cutting waste is to attack anything that is not done right the first time. Completing services right the first time is not easy, but doing so can be an effective way to begin a Lean journey. Read the full article. April 6, 2009
- Quality Skills Can Make a Difference in the Community
Sometimes it is important to ask ourselves a fundamental question: How are we improving quality in our communities? For quality professionals, this means applying their expertise beyond their paying day jobs to help solve community problems. Read the full article. March 23, 2009
- From Dojo to Office: Training Lessons from Martial Arts
Failed Six Sigma efforts often are attributed to ineffective Belt training. But there is a more fundamental issue at hand: the training and experience requested of Black Belts. For comparison, consider what's required of Belts in the martial arts. Read the full article. March 9, 2009
- Teamwork and Creativity Help to Identify Root Causes
Creativity and team management tools, often employed in solution finding, can also generate deep understanding of the process mechanics and help the team prepare for the distilling and data-based validation of the root causes of a problem. Read the full article. February 2, 2009
- Six Sigma in Government: Focusing on the Customer
Government agencies have a unique opportunity to benefit from implementing Six Sigma. While it is true that improvement efforts can be frustrated by changing political fashion, there are still opportunities for improving customer relations. Read the full article. January 22, 2009
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