Tag: DMADV

The Corporation of the City of Kawartha Lakes (the City), Ontario, Canada, is a single-tier municipality that covers a land area of 3,067 square kilometers and includes more than 250 lakes. In addition to approximately 73,000 permanent residents there is a large seasonal population of approximately 31,000 residents each summer. More than 77 percent of […]

Lean Six Sigma remains a popular and effective tool to improve efficiency in financial services operations. However, many financial institutions are finding that identifying and reducing incremental defect variability does not fully maximize the full spectrum of improvement opportunities. To achieve a larger return on investment, many organizations are turning to Design for Six Sigma […]

A leading manufacturer of color picture tubes launched a DMADV project to increase speed and, thus, improve productivity and throughput capacity.

The bank in the following case study had been encountering problems with new customer accounts. The account setup cycle time was quite high because the information-gathering process was ad hoc. It typically took several attempts to collect all the needed specifications from customers. This was causing customer dissatisfaction and, in some cases, defective accounts. The […]

Design for Six Sigma (DFSS), or the Six Sigma DMADV process (Define, Measure, Analyze, Design, Verify), is an improvement system used to develop new processes or products at Six Sigma quality levels. It also can be employed if a current process requires more than just incremental improvement. It is executed by Six Sigma Green Belts […]

Evidence pointing to the applicability of Six Sigma and related best practices within healthcare has been steadily mounting over the past few years. Primarily based on the implementation of the DMAIC process (Define, Measure, Analyze, Improve and Control), we’re seeing an ever-widening array of documented and publicized results… from improving turnaround time for patients to […]

Imagine you are the quality manager for a consumer electronics manufacturer. At the previous staff meeting, the CEO asked the management team for ideas that could help the company become more competitive and increase profits. It is now one month later. During the staff meeting, members of the marketing department present some research that shows […]

We know that everything in business is a process, right? Sales people have a list of companies and contacts that they work in a certain fashion to produce a sale, production receives an order and schedules the manufacturing, the product is built, packaged, shipped and invoiced. When the packing department has a problem with their […]

Recently, a large-scale financial services company recently wanted to reengineer the process for its entire customer services organization, including people, process and technology. This company had, during the last two years, trained many Black Belts and Green Belts. It attempted to use Six Sigma methodology as the primary method of introducing customer-focused process improvement to […]

During the last several years, there has been a tremendous amount of discussion relating to the offshore outsourcing of software development work to achieve significant cost reductions. This has been an emerging trend for about a dozen years, but one that has been recently accelerated and subject to wild variations in success and efficiency. A […]

With a robust quality improvement program in its emergency department (ED) since 1998, LDS Hospital in Salt Lake City, Utah, USA, has frequently used the routine analysis of operational data to improve its care for subsets of patients. Initiatives have successfully addressed pediatric patients with fever, acute coronary syndrome patients, endotracheal intubations and pain management, […]

Three years ago many best practices already were in place at LDS Hospital in Salt Lake City, Utah, USA. The hospital was providing bedside registration, advanced triage protocols, point of care testing and real time radiology. A robust and comprehensive continuous quality improvement program had been established and as a result, higher patient satisfaction scores, […]

Many software organizations are beginning to use Six Sigma, and are finding that they need to rationalize its relationship to the standard software development life cycle process. A number of issues and alternatives arise when this need is addressed. Roadmaps and Software Development Life Cycles (SDLC) Six Sigma includes two complementary roadmaps. The first of […]