Many educators believe that the Deming's concept of TQM provides guiding principles for needed educational reform.
TQM’s seven-step problem solving method helps manufacturer to reduce variation in beer bitterness levels.
The following case study details a consumer goods company’s experience using the TQM methodology’s seven steps of problem solving in its human resources department to address the payroll process.
A young, rapidly expanding company in the financial services sector with no previous experience with total quality management (TQM) learns the value of a formal program to improve quality.
Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices.
If it didn't make sense financially, you wouldn't do it. Learn why linking Quality to financial results benefits everyone in the business.
Caught in an exploding market, the management of a media organization realized that improving the quality of printing of its newspaper was imperative to survival and progress. The organization used total quality management (TQM) to guide their work.
This IT case study was done during the implementation of TQM in a financial services company with several hundred computers and computer users in multiple locations throughout India. The results have widespread applicability.
In this excerpt from the iSixSigma Discussion Forum, posters compare and contrast Six Sigma and its predecessor, TQM.
One of the most popular search terms on iSixSigma.com is total quality management (TQM). The best TQM references on iSixSigma can be found here.
Eight elements are key in ensuring the success of TQM in an organization.
This last article in a three-part series illustrates how TQM was used to make cycle time improvements throughout the newspaper’s supply chain in order to ensure efficient and on-time delivery.
Improving customer service was the focus of two projects within the deployment of total quality management in a mid-sized newspaper in India. The projects involved adjusting advertisement deadlines and reducing the number of billing errors.