Implementing technology requires stakeholder involvement and good requirement development. When there is a misalignment in those areas businesses and their customers both suffer. LURE and COPIS can clarify perspectives and help avoid misalignment.
The cause-and-effect diagram, or fishbone, and SIPOC can be used to help find the root causes of defects with speed and accuracy, especially when the improvement project is in a process that the project leader has little to no experience.
The SIPOC (suppliers, inputs, process, outputs, customers) process map is one of the most valuable tools in a Six Sigma professional’s toolbox. It typically can be completed with the project team in less than an hour, and has a strong…
By using a standard SIPOC diagram, a Six Sigma project team was able to document business requirements in a language understandable both by management and the IT group which had to develop and automate electronic workflow for the new process.
To sustain continuous improvements in organizational processes, an organization must first understand its processes. And in a services environment, this can be difficult. A single process may be perceived as diversely as the people performing it.
One of the most popular search terms on iSixSigma.com is SIPOC (suppliers, inputs, process, output and customers), a process mapping tool. The reverse of SIPOC, COPIS (customer, output, process, input, supplier) is also a frequently searched tool.
A SIPOC diagram is a tool used by a process improvement team to identify all relevant elements of a process improvement project before work begins. Read more about SIPOC, view samples, and download templates.
Software development teams may struggle to get SIPOC, used in its routine way, to fit their process types and to bring out new insights as well as expected. In those situations it can be helpful to have a few related approaches at the ready.