Statistical process control (SPC), despite sounding esoteric, is a subject that every process owner and worker should and can understand, at least at a high level. Knowing whether a process is in control and stable is paramount to producing a product or service that meets customer needs.
In this hour-long Minitab training course that took place in Seattle, Eduardo Santiago covers many useful topics related to SPC, including:
Eduardo Santiago is a technical training specialist with Minitab.
Eduardo earned a bachelor’s degree in industrial engineering from CETYS-Universidad, one of Mexico’s premier educational institutions, and later earned an M.Eng. and a Ph.D. in industrial engineering and operations research from Penn State University, focusing on optimal design theory and how to collect the greatest amount of useful data in the fewest number of runs in expensive testing situations.
He earned his Six Sigma Green Belt certification from Sony while working as a quality improvement consultant for clients such as Plantronics, RCA Display, URBI Homes and Markofoam, a Sony supplier. Before becoming a consultant, Eduardo spent five years teaching mathematics, statistics, chemistry and physics. Eduardo also taught an undergraduate engineering economics course at CETYS University.
Eduardo Santiago Interview Transcript in PDF Format (Right-click to Save As…) [View in Google Docs]