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Topic Business Process Management Call Center Metrics

Business Process Management Call Center Metrics

February 7, 20120

Home › Forums › Operations › Call Centers › Business Process Management Call Center Metrics

This topic has 3 voices, contains 2 replies, and was last updated by Avatar of xiaopy xiaopy 2 hours ago.

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February 7, 2012 at 2:24 pm #177368

Richter

Please share any best practice/benchmarking on typical Business Process Management performance metrics for call centers, specifically in the financial services industry for acquisition and service of insurance/banking products.

February 7, 2012 at 2:28 pm #177369
Avatar of Katie Barry
Katie Barry
Reputation - 6743
Rank - Gold

Hello Richter,

We’ve got some sections of content on iSixSigma that may help:

Operations > Call Centers – http://www.isixsigma.com/operations/call-centers/
Industries > Financial Services – http://www.isixsigma.com/industries/financial-services/

Good luck!
Katie Barry
Editor, iSixSigma.com
May 22, 2012 at 11:57 pm #181918
Avatar of xiaopy
xiaopy
Reputation - 679
Rank - Copper

http://www.louisvuittonoutletonlinee.net/
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