 Andy Urquhart @Andy-U Reputation - 0 Rank - Aluminum | Can anyone remember some anecdotes about Deming? I seem to remember he used often visited companies and then walked straight out again when he found out he wouldn’t be reporting to the head honcho, or something like that. I also read an article one time where he showed the economics of 0% inspection was the same as 100% inspection. Is that in ‘Out of Chaos?’ Many thanks in anticipation. Andy |
 Six Sigma Shooter @Six-Sigma-Shooter Reputation - 0 Rank - Aluminum | Hey Andy, Sorry it’s taken me awhile to get to this. I’ve been away from the forum for awhile and just ran across this. Yes, I have a few, many second-hand and some first-hand. Bill Conway had a few good ones from his days at Nashua, which he relates in his Conway Management Method tapes: “The Right Way to Manage.” Anyway, I’d be more than willing to take this offline and to share some stories with you. Email me at PSIGroup@aol.com and we’ll get it done Shooter Okay – here’s one just for fun. I went to the 1992 Deming Four Day in Costa Mesa, CA. At the beginning of the seminar, Dr. D would say, “Learning is fun, we will have fun, we will learn!” and then he began the seminar, reading from the book we all had gotten when we’d arrived. About midway through the first day, he stopped the presentation and said he would take questions. In the conference room (of several hundred people), they had set up two microphones in the aisles and the people started to line up. Finally, as things settled down, he looked around the room and zeroed in on his first vict… er, questioner. I turned to look at the guy as Dr. D called on him. He was obviously both nervous and excited. “Yes, you have a question for me?” Dr. D droned from the stage. “Ah, yes,” said the enquirer, ” . . .Why is it not appropriate to put spec limits on a control chart?” I cringed, as did many in the audience who knew better than to ask this. As I turned back to see Dr. D., he was beginning to stand up. Hmmmm, I thought to myself, this could be interesting. As he stood, he kind of reminded me of a tortoise coming out of its shell with his long neck and bare head and all. As he leaned aganst the table he was at, he surveryed the room and then focused on the guy who asked the question. In his deep booming voice, he said, “Learning is fun, we are having fun . . . especially when people ask stupid questions!” As you can imagine, the people in line to ask questions had suddenly disappeared – and I swear I could actually see the poor guy shrink before us and melt into the carpet (“I’m melting, I’m melting . . . What a world! What a world!”). Finally, Dr. D. asked if there were any more questions. Hearing none, he said “Let us continue” and he sat back down and started reading from the book. Funny, but there weren’t anymore question and answer breaks for the rest of the four days. Go figure. |
 FedEx and UPS to Merge? @FedEx-and-UPS-to-Merge? Reputation - 0 Rank - Aluminum | You know – I started having a case of deja-vu all over again – and then I looked at the date of the original post. DUH! It was over a year ago, not this past October, and I already answered this in another thread. Does a case of sleep deprivation get me off the hook? Didn’t think so ;-) Shooter |