Oversight Errors
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Tagged: mistake proofing;
This topic has 3 voices, contains 3 replies, and was last updated by 
Mike Carnell 324 days ago.
| Author | Posts |
|---|---|
| Author | Posts |
| June 8, 2012 at 3:02 am #182950 | |
 Karthik |
I am into Fund Administration and my team preparers various forms for regulatory filings. This calls for 100% accuracy. Errors is a concern. I could deep dive and fix errors due to training gap, knowledge gap, workload etc, but stuck with errors due to oversight. I introduced 100% peer review which helped us in further reducing the errors, however still on the lookout for various other methodologies or ways with which errors due to ovesight could be mitigated. How do I make my team prepare forms right the first time? |
| June 11, 2012 at 7:45 am #182988 | |
 Trish G @Trish  Reputation - 503 Rank - Copper
|
As humans, we are mot really all that good at doing these tasks error free. 100% inspection is a really wasteful practice, although when it is regulatory, I understand why you are doing it Is there any way to have the forms on a system with hard edits? If it has to be manual can you pre-fill the parts that are error prone, and they can use the appropriate pre-filled form? can you highlight those areas?, yellow post it note them? |
| July 2, 2012 at 6:50 am #183557 | |
 Stoke Prior Andy @Andy-Parr Reputation - 8 Rank - Aluminum
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I had a similar problem and carried out a complete review of the process. In the end we error proofed as far as we could by changing the forms around and extracting information from central data held in the business. The other key action that reduced errors noticeably was returning documents with errors in them back to the person who originated the form and the errors. It’s an old adage that if people know things are being measured they will take more care than if they think no one will take any notice. |
| July 2, 2012 at 3:15 pm #183600 | |
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Mike Carnell @Mike-Carnell Reputation - 3168 Rank - Titanium
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Karthik I love the novel approach to introducing 100% inspection or was that 100% peer review? Either way once it is 100% it is actually sorting the good from the bad. We all feel better when we call it something else. I am sure the post it notes will do wonders. Please let us know how this works out. You could be breaking new ground here. |
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