Setting Up Call Center
Bata Krushna Mahapatra
August 5, 2012Comments Off
Home › Forums › Operations › Call Centers › Setting Up Call Center
This topic has 2 voices, contains 1 reply, and was last updated by 
Doug Coenson 286 days ago.
| Author | Posts |
|---|---|
| Author | Posts |
| August 5, 2012 at 6:24 am #184521 | |
 Mahapatra @krushna  Reputation - 7 Rank - Aluminum
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Hello Every Body, I am into quality since 5 years. i have always worked on existing Business process, never worked on setting up new Business. My Clients wants to set up a captive call center. they are into sales for energy sector, and also wants to take up Education also my client wants me e to come up with the complete structure, if any body can let me know how can i follow the procedure, or if there is any source wehere i can get some good help on this. Thanks for your Quick answer on this. Thanks |
| August 7, 2012 at 6:31 am #184547 | |
 Doug Coenson @dougc Reputation - 27 Rank - Aluminum
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I would recommend taking a course or reading up on Design for Six Sigma (DFSS) which is all about collecting the voice of your customer, gathering requirements using Quality Functional Deployment (QFD), and deploying a solution that meets those requirements while implementing a sound measurement system and controls. You’ll need sound project management skills and pay equal attention to busines processes as well as technology needs. There is a lot that goes into building a call center so careful planning and strong teamwork is essential. Good luck to you! |
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