This topic contains 2 replies, has 3 voices, and was last updated by Sarguna 6 months, 2 weeks ago.
Hi All – It would be of great support, if any of you could assist me in arriving at individual and team Utilization, Productivity and Efficiency in the given scenario: There are three products (GFE, TIL, HUD) and while working on any of these products there could be three different outcomes – Decisioned (30 mins to complete one transaction) or Sent for Clarification (20 mins to complete one transaction)or Out of Scope (15 mins to complete one transaction). Available hours is 9 i.e., (540 mins). How do calculate Utilization, Productivity and Efficiency for every individual and for the team?
Let me throw some light on your query:
Utilization : Number of actual hours spent / Number of available hours*100 (8 hours spent on production and 9 available hours so utilization is 8/9*100=88.88%
Please let me know if this works fine for you. For productivity I will provide after your confirmation.
Lakshmi thanks for your response! It did help me and my calculation was also in the same line for utilization.