Hi All – It would be of great support, if any of you could assist me in arriving at individual and team Utilization, Productivity and Efficiency in the given scenario: There are three products (GFE, TIL, HUD) and while working on any of these products there could be three different outcomes – Decisioned (30 mins to complete one transaction) or Sent for Clarification (20 mins to complete one transaction)or Out of Scope (15 mins to complete one transaction). Available hours is 9 i.e., (540 mins). How do calculate Utilization, Productivity and Efficiency for every individual and for the team?
Let me throw some light on your query:
Utilization : Number of actual hours spent / Number of available hours*100 (8 hours spent on production and 9 available hours so utilization is 8/9*100=88.88%
Please let me know if this works fine for you. For productivity I will provide after your confirmation.
Lakshmi thanks for your response! It did help me and my calculation was also in the same line for utilization.
I just want understand that which are the matrix are impacting on scheduling efficiency and How ?
Sarguna.. I have a point to make on the process based on your desciption (I am sure you have already observed it).. if your process takes 15 minutes per transaction to decide if it is out of scope and does not need to be processed at all or 20 minutes per transaction to understand what clarifications are needed to proceed further for an overall 30-minute trasaction.. then you you are likely to have huge amounts of waste in your process (time spent on out of scope & clarification cases) and clearly needs a Lean diagnostic study. As a principle, if the process has to fail (out of scope/clarification) then make it fail as early in the value stream as possible.. good luck!