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Topic What is the role of Six Sigma in Managed services model?

What is the role of Six Sigma in Managed services model?

Home Forums General Forums General What is the role of Six Sigma in Managed services model?

This topic contains 1 reply, has 2 voices, and was last updated by Avatar of Robert McCormac McCormac 3 years, 8 months ago.

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  • #168438 Reply

    Hi,

    Our company had undergone major M&A and it has entered into managed services model with the vendors. The leaders of the organisation feel that Six Sigma team do not add any value as the managed services provider will take care of the Six Sigma initiatives and deliver year over year savings. Leaders also feel that we don’t need to worry about how they are implementing the CI initiatives. Just because they have implemeneted managed services contract with vendors, don’t we need Six Sigma professionals in the organisation? Can someone let me know how Six Sigma professionals help/augment the managed services contract and add value to their organisation?

    Regards,
    Nat.

    #168442 Reply

    Nat -
    You have a problem with your management that is typical of outsourced IT managed services. I’ve seen this for 10 years at various companies, it’s the black box syndrome. They think that once they have a “managed service” there’s nothing more that need be done. Unfortunately, they don’t understand that managed services need to be actively managed by the company receiving the service. That includes on-going continual improvement initiatives. Managed services are no panacea and can be a disaster if the service provider is left on their own with no oversight.

    You need to convince your management that SS work and CI initiatives will continue to deliver an ROI. I don’t know what your company culture is like – this could be a tough row to hoe.

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