Largest Six Sigma Webcast in History?

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Well, we might be getting close to the largest Six Sigma Webcast in history! If you haven’t seen Michael Marx’s previous post, iSixSigma is planning our premiere webcast event next Tuesday, March 4. It will be given by Michael (research manager for iSixSigma and iSixSigma Magazine) and feature his insights and explanations for salaries around […]

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Speaking of Six Sigma

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When I’m asked to do a presentation, for corporate training or national conferences, I always try to present in a style that reflects how we practice lean six sigma. How do you gain buy-in in any change process? By having the group participate in the discussion or decision! So, I add interactive segments into my […]

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Reflection: A hotel worker and a customer

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It’s been awhile since my last blog posting… much time was spent managing my home renovation project. It’s now completed, I can sit down and ‘do my things’. I started blogging (my own blogsite) Six Sigma in April 2007 with the intention of staying in touch with the subject matter and also to learn certain […]

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To Transform, or Not to Transform – That is The Question

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In the transactional environment, we frequently run projects around reducing cycle times. More often than not, cycle time distributions are not normal, owing to the fact that there is a hard stop at 0 – negative cycle times to complete transactions rarely seen. Despite the fact that most statistical analysis is built on the assumption […]

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Six Sigma . . . Still Growing After All These Years

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I recently spoke at a Lean Six Sigma Conference for Services hosted by the American Strategic Management Institute (ASMI). One of the morning speakers started her presentation by taking a quick survey. She went around the room and asked everyone three questions . . . What industry are you from? How long has your company […]

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Six Sigma Salary Webcast

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Mark your calendars… Tuesday March 4th, at 11 a.m. Eastern… The iSixSigma Global Salary Survey webcast. Attendance is free of charge. Just register to attend with your name and an email address. I’ll be your host along with Brad Hopper of Spotfire. Together we’ll dive into the Fifth Annual iSixSigma Global Salary Survey. This year we’ve […]

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Is a Wait Always a Waste???

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In healthcare, we are definitely trying to speed things up for our patients. Billboards around our area (and maybe, around the country) promise 30 minute door-to-doc time in their Emergency Departments (EDs). One promises no waiting to be seen by a healthcare professional! Mini-offices are springing up in chain pharmacies, promising no waiting for minor […]

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Ron Pereira, One Piece Flow Video

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LSS Academy’s Ron Pereira goes live with his first vlog (video blog). In this video Ron walks us through a “one piece flow” versus “mass production” simulation to showdifferences between the two approaches. Today with his first vlog, Ron also relaunched Lean Six Sigma Academy with the added functionality of a web 2.0 site. Take a minute […]

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The Business Card

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Banking on Risk

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Reacting to the last several months of turmoil in the capital markets, I want to discuss an area where Lean Six Sigma professionals who work in banking and financial services should focus their attention, acquire new skills, and start having an impact –?? enterprise risk. A couple of years ago, one of my former colleagues […]

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Six Sigma Goes to the Pound

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We can add one more U.S. city to the roster of those using Lean Six Sigma to better serve their citizens. Hattiesburg, Mississippi is following the Six Sigma example of Fort Wayne and Erie County. A couple of projects are already underway… Hattiesburg city employees Julia Lowe, an Urban Development accountant, and Maj. Billy Lane […]

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And Someone Didn’t Care Enough to Be Right

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I opened this morning’s USA Today while on the road, and was struck by this story. It details how a simple clerial error on the part of a pharmacy technician resulted in wrong dosage instructions – “As Needed” rather than “4 pills, 2 times per day” – and a fatal overdose for a Florida man. […]

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The SBTI Show

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The SBTI Show is the new and improved SBTI Lean Six Sigma Podcast. Sigma Breakthrough Technologies, Inc. is a forerunner in Six Sigma consulting firms that use the web to educate and instruct the masses in the ways of Six Sigma. The SBTI Show is a collection of video podcasts that you can listen to […]

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Execution: The Missing E

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Effectiveness = Quality * Acceptance * Execution   I originally learned this equation during Green Belt training as Effectiveness (of Solution) = Quality * Acceptance, and it immediately resonated with me. In order to produce the most effective solution to a given problem, the solution had to be of high quality, and it had to […]

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Quest Diagnostics CFO Speaks Lean Six Sigma

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Bob Hagemann, CFO and VP of Quest Diagnostics, recently spoke about the company at the Wachovia Healthcare Conference. During the presentation he touched on Six Sigma. Even after seven years pursuing Six Sigma, Quest Diagnostics is still expanding their deployment. Below are a few excerpts from the presentation: Our program to reduce costs by $500 […]

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Variance… Is it always a bad thing?

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In Six Sigma we’re taught reducing variance is a good thing but is this really always the case? Take currency for example. In the US all paper currency is the same size and the same color. By reducing variance I’m sure the US Mint has saved costs by having a standardized ink color, standardized cutting […]

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Schofield Media Group Announces Acquisition of CTQ Media, iSixSigma

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I am pleased and excited to announce that CTQ Media, owner of the publishing brands including iSixSigma, Real Innovation, BPM Enterprise and Sourcingmag, is on the verge of a new era of growth and expansion.

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Email Productivity

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Customer Satisfaction: Is it overrated?

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Think about this: when was the last time you told someone about an experience that met your expectations. Perhaps it was an adequate dinner while on the road, or a satisfactory hotel stay. Now think about the last time your expectations either weren’t met at all, or were wildly exceeded. How many people did you […]

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Continuously Improving Continuous Improvement

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I just spent three days at IQPC’s 2008 Lean Six Sigma and Process Improvement Summit where more than 600 process improvement professionals came together to learn, share and network. In addition to getting a “booster shot” from Jack Welch, it was great hearing other professionals share their thoughts and experiences about how they have applied […]

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Book Review: Six Sigma? Glad You Asked

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Gianna Clark has been blogging for iSixSigma for over two years. She’s written nearly 80 posts speaking her mind. What’s on Gianna’s mind also happens to be good Six Sigma sense, excellent advice, and plenty of good fun. Outside the iSixSigma Blogosphere, Gianna is the Deployment Leader for Dominion and was recently awarded Deployment Leader […]

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