Act II

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Six Sigma, which is beginning to acquire some grey around the temples, has now advanced to the stage where the basic requirements for success of the program are fairly well known. That doesn’t stop it from being screwed up in about 95% of installations, but no one can say that’s due to a lack of […]

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iSixSigma Live Summit and Update – Reception and Keynote

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iSixSigma Live Summit ’09 Update – Reception & Keynote Trump International Beach Resort Miami, Florida 5:30-7:30 P.M., Tuesday, January 13, 2009 Six Sigma Wine Tasting and Welcome Reception Hosted by Six Sigma Winery Open to All Summit Attendees 11:30 A.M., Wednesday, January 14, 2009 Mr. Kaj Ahlmann Keynote: “Six Sigma and Wine: Art or Science?” […]

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And the Award Goes to…

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iSixSigma Live! has announced the finalists for the awards that will be given at the Miami Summit in January. The top three finalists for the award, Most Successful Lean Six Sigma Start-up Program, are: Betfair, NewPage Corp., and Unlimited Technology Inc. Finalists for the award, Most Successful Re-energized Lean Six Sigma Program, are: United Services […]

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Thriving on Chaos

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I used to work in the IT business and we were always on the look-out for the next “big thing” to cash in on. It was things like moving from mainframes to open systems and onto Microsoft Windows, relational databases, business intelligence systems, OLAP reporting and CRM systems. Sowhile I was travelling home from Sydney […]

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Lean Travel (or not!)

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I’ve spent a good part of this past summer travelling for business. In the past, I might have flown a few times a year for conferences, but this year I’ve earned quite a few “miles,” Now, I know that some of you are already experienced Road Warriors, and you are probably already laughing at me, […]

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Customer W.O.W. – The Basics

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Webster’s defines delight as “extreme satisfaction.” It is what gets your customers to say WOW!

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Sticky Solutions

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You invest 4 months of your life. You work in close co-operation with the operational teams. You gain buy-in and agreement on an innovative solution to enhance business performance. You build sustainability into the solution. You identify clear benefits in terms of financial, process, people and customer. It’s a text-book project. So return in 6 […]

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