Month: April 2009

I first wrote about Paccar and Six Sigma back in 2005, then again in 2006 I wrote a blurb with some noteworthy news. Today Paccar released their Q1 earning report that highlights the most current status of their Six Sigma and Lean deployments. Six Sigma and Lean Manufacturing Generate Savings and Improve Efficiency “PACCAR’s application […]

Again and again, culture change comes up as one of the most important aspects of a successful Six Sigma deployment and reaching maturity. Yet effecting culture change is one of the most difficult parts to master. Almost 50 percent of respondents to a recent iSixSigma survey said their company was far from achieving its desired […]

With a timely theme of ‘Completing the Chain’, the May/June 2009 issue of iSixSigma Magazine mailed last week. The cover story, ‘A Stronger Chain’, focuses on how companies are wielding Six Sigma and Lean to strengthen their supply chains. As companies examine how to get the most out of their efforts, they are reaching outside […]

Recently James Considine and Stephen Crate have posted about management styles….and their posts have really made me think about management and leadership in general, especially during these challenging times… From my perspective, you have to lead people to achieve results. If you are a manager, indeed your job is to manage the business, but to […]

My colleagues and I have often discussed which type of change manager gets more results, especially which type gets more results in our particular organization. We have a lot of pitbulls, who adopt a fairly confrontational stance when dealing with those who need to make a change. They sink their teeth into the data, make […]

Today I was reflecting on a potential topic that could come up in a traditional project involving any test or DOE utilizing a ’p-value’ criterion – it actually did for me a few times in the past. Hypothetically, say for example there is a process that has very low inherent process variation (process s is very low), […]

I’ve attended a lot of leadership development courses over the years, and received many handouts, folders, and binders chock full of ways to make myself into a better manager… of people, time, money, etc. One precept that has stuck with me is that we should pay attention tothe small things that are annoyances today, so […]

Every once in a while, I’d like to share some reviews of key books that I’ve read so far in my career that have been particularly useful. For my first review, I’d like to reflect upon Crucial Conversations: Tools For Talking When Stakes Are High – by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler […]

I can not help but wonder if there is a Six Sigma tool for managers to use before they decide to administer discipline or impose a behavior intervention to a poorly performing employee. Management style is one of the key factors affecting high employee morale, optimum functioning and low turnover. When high morale is present, […]

There’s no time like the present to study up and learn a few new strategies. I’m a big fan of continuing education and benchmarking best-in-class practices. That’s why I’m excited about the upcoming workshops at the Energy Forum for Process Excellence. Just one problem: I’m having hard time figuring out how to be in more […]

iSixSigma Magazine’s latest research survey is live! This survey is all about how the economy is affecting companies and their business process improvement initiativessuch as Six Sigma and Lean. The survey is short, only 20 questions and about half of them are simpledemographic questions. Pleaseinvest about 7 minutesof your time and tell us what’s happening […]

Over the weekend, I happened to stumble upon this news link on Yahoo. The L.A. Times apparently published a front page advertisement that looked very much like a regular news ad. Of course upon inspection, the advertisement disclaimer was there. According to AFP: “Publisher Eddy Hartenstein told the Times he had decided to run the ad […]

In our BB training we use the terms Divergent & Convergent thinking during the Improve phase. We cover a raft of brainstorming & lateral thinking techniques to encourage people’s divergent thinking. So please take a few moments to answer this question: How many uses can you think of for a Brick? How many did you […]

My organization requires that we write our annual performance goals into a web-based system that can be sent to our bosses for their review. As I was working on this last week, it struck me that in the past I would not have written those goals the way I do now. For example, “improve service” […]

Throughout my career I’ve had the pleasure of meeting colleagues from a very large variety of manufacturing cultures. Sometimes I talk to people that work in a “mass” environment with poor performance, and I hear about how good it must be to work in an efficient workplace, with relatively good performance. I always get the […]

During difficult times like we’re facing today, some of the first things that get cut are the “non-essential” items not related to core business. Of course, the paradox here is that some items that are deemed “non-essential” are actually huge enablers to a company. Take for instance Six Sigma….definitely an enabler, but if your program […]

Over the years, I’ve come in contact with several different companies that say that they are “lean”. Yes, TPS (the Toyota Production System) is a great framework for production, with its teachings of one-piece flow, kanban, etc…but what about the actual implementation of the lean concepts at other companies besides Toyota? I’ve seen desks with […]

I’ve done a lot of informal coaching in my career – you know, the kind where you’re in conversation and someone says, “Gee, Sue, can you give me advice on…” and I get to cheerfully dispense my words of wisdom and then wish them good luck with their problem. Sometimes people seek me out and […]

One of the aspects of Six Sigma that makes the process so great is the focus on the customer, and the gathering of the VOC (voice of the customer). Using the VOC information a company can begin designing ways to improve customer value, by designing products and processes that are centered around customer requirements. Doing […]

One of the things that I see as a challenge to companies that grapple with a Six Sigma implementation is effective use of tools in “live” situations. By “live”, I mean in a normal operations context, not in a project context. When looking at the use of Six Sigma tools, using them in a project […]

Tonight I was thinking about some of my experiences since being involved with Six Sigma. One experience came to mind that when looking back, was so funny in the context of the situation, that I can’t resist sharing it. I was working on a project that was to improve quality of parts arriving to a particular […]

Picking-up on Sue’s recent Homeblog, I’d like to talk about my recent experience at home. Over this weekend my wife and I had “words” about the work I do helping on the home chores. There were a number of areas such as cooking, washing dishes, ironing, cleaning toilets, shopping, washing clothes, making beds, tidying-up, planning […]